Sales Development Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is looking for a Sales Development Manager to join our growing Global Team. The SDR Manager will lead a team of inbound Sales Development representatives who qualify leads from various sources and set appointments for Account Executives at Square. You will work across multiple time zones and geographies delivering repeatable and profitable pipeline and developing future Square Account Executives. This position is based in Scottsdale, Arizona and will report into the Global Lead for Sales Development. This role will manage a team on-site in Scottsdale, as well as an Australian SDR team based in Melbourne. Additionally, this role will support the management of our off-shore BPO SDR team based in Guatemala, which will require 1-2x meetings per week.

This candidate must be based out of Scottsdale, Arizona.

You will:

• Lead and coach a team of Sales Development Representatives (SDRs) who qualify inbound and outbound leads across multiple regions and time zones
• Empower your team to effectively handle objections using the Challenger and Gap Selling methodologies during qualification calls
• Drive SDR development through weekly coaching sessions, pipeline reviews, and a strong focus on improving sales productivity at the individual level
• Inspire your team to exceed monthly and quarterly targets by setting clear goals and implementing creative, motivational strategies
• Leverage AI tools to review calls and uncover coaching opportunities that enhance performance and effectiveness
• Build, refine, and scale a repeatable, data-driven SDR process that supports team growth and performance consistency
• Monitor key activity metrics, maintain accurate CRM data, and use insights to optimize productivity and outcomes
• Provide clear, actionable weekly reporting on lead volume, conversion rates, pipeline health, and campaign impact
• Collaborate closely with Market Leads, Enablement, Marketing, Risk, and Ops teams to ensure SDR alignment and success in key markets
• Join a broader sales leadership team where your contributions will shape the future of our go-to-market strategy
• Develop a deep understanding of Square's products, competitive landscape, industry trends, and global sales operations

You have:

• Has at least 1.5 years of direct experience managing and scaling a team of SDRs, BDRs, or Inside Sales representatives
• Has 5+ years of experience as an outbound SDR, BDR, or sales associate with a consistent track record of hitting or exceeding goals
• Is a passionate and driven leader with a strong interest in SaaS and a desire to grow within a fast-paced, high-growth industry
• Brings a coaching-first mentality, with a proven ability to develop SDRs through live call coaching, outbound strategy, and pipeline management
• Has hands-on experience with modern sales engagement platforms like Salesloft or Outreach, and leverages AI tools for call review, coaching, and sales enablement
• Is proficient in Salesforce and power dialing tools like Orum or Nooks, with a track record of building and sustaining a competitive, high-performing sales culture
• Has successfully partnered with Account Executives and Marketing teams to craft impactful messaging, scripts, and email campaigns tailored to target audiences
• Thinks critically and creatively—especially when it comes to improving lead generation tactics, qualifying leads, handling objections, and optimizing funnel conversions
• (Bonus) Brings prior closing experience as an Account Executive and understands the full sales cycle from prospect to close

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.