Arnet Technologies is looking for a full-time Service Desk Technician to join the team located in Columbus, OH. This opportunity will focus on troubleshooting and servicing IT hardware and software installations for a portfolio of clients.
A bit about Lyra…
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About Arnet Technologies…
Arnet Technologies provides professional IT Consulting & Support to businesses throughout Central Ohio. They focus on creating and fulfilling work experience that encourages creativity, passion, and individual growth. Their team of experts provide Could Computing, Managed IT services, Phone Systems including Teams Phones, Managed Cybersecurity, IT Consulting Services and Enterprise Backup and Recovery. Arnet Technologies focuses on eliminating their clients’ IT issues and providing them with robust technology that keeps their business moving forward.
Your work as a Service Desk Technician includes several components:
Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control. Some examples include, but are not limited to, the following:
- Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices.
- Works closely with clients, Arnet staff members, hardware and software vendors, and service providers.
- Responding to monitoring alerts.
- Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data.
- Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc.
- Providing Tier II technical support to end-users for computer and network related issues.
- Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios.
- Ability to time track work in real-time through ticketing system.
- Interpret best ways to meet client expectations and resolve customer tickets to fulfill service agreements.
- Maintain client and internal documentation.
- Understand support tools, techniques, and technology used to provide IT support.
- Improve customer service, perception, and satisfaction.
Our ideal Service Desk Technician has the following qualifications:
- Associates or Bachelor’s Degree with IT focus and/or 3+ years of IT support experience.
- Experience working with IT consulting firms and small businesses.
- Exposure to all versions of Microsoft Windows.
- Experience with Microsoft Server (AD and Basic OS Support).
- Experience with Microsoft Office / Office 365.
- Proficiency in networking, hardware support and backup support.
- Exposure working with Print Systems.
- Excellent and clear written and verbal communication.
- Proficiency in Malware/Virus Removal.
- Exposure to Smartphone and tablet support.
- Reliable transportation
- Ability to pass background check and drug screen
If joining a team-oriented company in the tech space sounds appealing to you, let’s have a conversation.
Job Type: Full-time
Pay: $50,166.45 - $58,234.52 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience:
- IT support: 3 years (Required)
Ability to Commute:
- Columbus, OH 43235 (Required)
Work Location: Hybrid remote in Columbus, OH 43235
