Shipping/Logistics Lead Technician, Project Kuiper

Project Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

We are seeking a dynamic and detail-oriented Shipping/Logistics Lead Technician to join our fast-paced warehouse environment. In this role, you will be responsible for working with a team of technicians and engineers to organize domestic satellite shipments, coordinating outbound shipments, and ensuring optimal productivity and efficiency. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, robust communication skills, and a keen eye for process improvement to drive our team's success in meeting service level agreements and maintaining high customer satisfaction.

Key job responsibilities

• Monitor and report on key performance indicators and service level agreements
• Communicate important information to transportation, launch, engineering, planners, procurement, and other related departments to resolve problems
• Accurately label dangerous goods for domestic and international shipments
• Maintain quality control and accuracy in the satellite shipping operations
• Oversee and coordinate outbound processes
• Ensure compliance with safety protocols and proper equipment usage
• Monitor and prioritize urgent requests and high-priority tasks
• Collaborate with cross-competent teams on process improvements
• Ensure proper metrics tracking and record-keeping
• Troubleshoot and resolve issues to maintain operational efficiency

A day in the life
As a Shipping/Logistics Lead Technician, you'll play a vital role in managing daily satellite shipping operations, working closely with a variety of stakeholders to ensure smooth operations. Your day involves monitoring outbound processes, from coordinating outbound shipments to coordinating all logistics involved with domestic satellite movements, while maintaining service level agreements and quality standards. You'll act as a key problem-solver, and addressing urgent requests. The role requires constant communication with various stakeholders to track performance metrics, and implement adjustments to meet operational targets.