Overview:
Muse Laser Spa is hiring a Receptionist/Spa Client Coordinator who thrives on human connection, understands client psychology, and knows how to turn a conversation into a conversion—whether it’s through a phone call, an Instagram DM, or a face-to-face interaction. This is not your typical front desk role. We’re looking for someone who can confidently guide clients toward the right services and upsell premium packages with ease and authenticity.
Key Responsibilities:
Sales-Driven Communication:
- Handle inbound leads across phone, Instagram, email, and other channels with urgency and warmth
- Confidently recommend and upsell appropriate services and packages based on client goals
- Follow up with leads and past clients to drive bookings and rebookings
Client Experience & Front Desk Excellence:
- Greet clients with professionalism and care, ensuring a welcoming environment
- Guide new clients through service options, prepare intake forms, and set clear expectations
- Manage scheduling and ensure a smooth client flow throughout the day
Operations & Admin:
- Maintain daily spa operations and ensure the space is clean and organized
- Process payments, update client records in the CRM, and support reporting needs
- Monitor and order inventory to avoid supply disruptions
Marketing & Brand Engagement:
- Assist with content ideas and client-facing campaigns (optional but a plus)
- Support client testimonial gathering and occasional social media engagement
Qualifications:
- Prior experience in a sales, front desk, or client-facing role (spa, salon, medical office, or retail preferred)
- Strong sales instincts with the ability to recommend, upsell, and close
- Excellent verbal and written English; bonus if you speak Ukrainian, Russian, or Spanish
- Social media fluency—especially Instagram and chat-based communication
- CRM or booking software experience is a plus
- Organized, adaptable, emotionally intelligent, and a strong multitasker
- Flexible availability, including some evenings or Saturdays
- Follow up with leads and past clients to drive bookings and rebookings
Client Experience & Front Desk Excellence:
- Greet clients with professionalism and care, ensuring a welcoming environment
- Guide new clients through service options, prepare intake forms, and set clear expectations
- Manage scheduling and ensure a smooth client flow throughout the day
Operations & Admin:
- Maintain daily spa operations and ensure the space is clean and organized
- Process payments, update client records in the CRM, and support reporting needs
- Monitor and order inventory to avoid supply disruptions
Marketing & Brand Engagement:
- Assist with content ideas and client-facing campaigns (optional but a plus)
- Support client testimonial gathering and occasional social media engagement
Qualifications:
- Prior experience in a sales, front desk, or client-facing role (spa, salon, medical office, or retail preferred)
- Strong sales instincts with the ability to recommend, upsell, and close
- Excellent verbal and written English; bonus if you speak Ukrainian, Russian, or Spanish
- Social media fluency—especially Instagram and chat-based communication
- CRM or booking software experience is a plus
- Organized, adaptable, emotionally intelligent, and a strong multitasker
- Flexible availability, including some evenings or Saturdays
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
