Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong interpersonal skills, attention to detail, and the ability to manage various tasks efficiently in a fast-paced environment. Currently hiring for Saturday and Sunday shifts. Potential for more days as well.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the check-in and check-out process, ensuring accuracy and efficiency.
- Handle cash transactions, including processing payments and maintaining cash register accuracy.
- Assist guests with inquiries regarding hotel services, local attractions, and reservations.
- Maintain inventory of front desk supplies and stock as needed.
- Supervise front desk operations during shifts, providing guidance to team members as necessary.
- Utilize retail math skills to manage billing inquiries and resolve discrepancies.
- Promote spa services and amenities to enhance guest experience through effective sales techniques.
- Ensure the front desk, relaxation room, and locker area is clean, organized, and welcoming at all times.
Requirements
- Previous experience in customer service or retail environment preferred.
- Basic math skills for handling transactions and managing stock levels.
- Excellent communication skills with the ability to interact positively with guests and team members.
- Ability to multitask effectively in a busy environment while maintaining attention to detail.
- Self motivated individual who works well alone and with others.
- Strong skills in cleaning protocols and is comfortable doing daily cleaning tasks while checking guests in/out and answering incoming calls.
Join our team as a Front Desk Agent where you can make a lasting impression on our guests while developing your skills in a dynamic environment!
Job Type: Part-time
Pay: $17.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Employee discount
Shift:
- 10 hour shift
- Day shift
- Evening shift
Ability to Commute:
- Springdale, UT 84767 (Required)
Ability to Relocate:
- Springdale, UT 84767: Relocate before starting work (Required)
Work Location: In person
