This position is responsible for the smooth functioning of all non-clinical, administrative office activities with direct supervision of medical records and front office personnel. Prior experience in medical office setting preferred with working knowledge of insurances, electronic medical records and scheduling software programs. The ideal candidate will be team player, who can wear multiple hats while staying cool under pressure.
EDUCATION AND EXPERIENCE:
High school diploma or equivalent
Two years supervisory experience, preferably in a medical office setting.
Two years’ experience in billing and finance (preferred)
ESSENTIAL SKILLS AND ABILITIES as it relates to front office personnel:
1. Knowledge applicable to financial and clinical functions.
2. Understanding of Medicare/Medicaid rules and regulations
3. Well organized with attention to detail
4. Understanding of HIPAA/HITECH regulations
DESIRED COMPETENCIES:
1. Effective communication skills
2. Ability to develop positive working relationships.
3. Adaptability to changes in the workplace.
4. Able to coach staff to accomplish tasks.
5. Sets high standards for self and others.
6. Self-confidence.
7. Initiative.
RESPONSIBILITIES:
1. Supervision of Business Office Staff
a. Training and supervision of all front office, medical records and call center personnel.
b. Assign weekly schedules for front office staff.
3. Quality Assurance
a. Communicate with Business Office Manager and Executive Director any issues related to billing, eligibility, referrals, patient copays.
4. Administrative
a. At the direction of the Executive Director, respond to patients' issues related to billing
b. Maintain up-to-date entries of insurance carriers into practice management software
5. Human Resources
a. Conduct performance reviews.
b. Monitor Business Office Personnel timecards and ensure any overtime is properly authorized.
c. Verify that scheduled breaks and meals are taken in accordance with FLSA and PNWE standards.
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
