Job Overview
We are seeking a dedicated and detail-oriented Support Specialist to join our team. In this role, you will be the first point of contact for clients, providing exceptional customer service and support. Your responsibilities will include assisting clients with inquiries, managing data entry tasks, and ensuring a smooth flow of operations within the office. The ideal candidate will possess strong analytical skills and be comfortable with chat handling and outbound calling.
Responsibilities
- Provide outstanding customer service to clients via phone, email, and in-person interactions.
- Assist with data entry tasks, ensuring accuracy and efficiency in maintaining client records.
- Handle chat accurately and responsibly, adhering to company policies.
- Conduct outbound calling to follow up on client inquiries and provide necessary support.
- Analyze client needs and offer appropriate solutions or escalate issues as needed.
- Collaborate with team members to enhance client services and improve operational processes.
- Maintain organized office records and assist in administrative tasks as required.
Requirements
- Proven experience in customer service or client services roles.
- Strong office skills including data entry and computer proficiency.
- Bilingual candidates are encouraged to apply for enhanced communication with clients.
- Excellent analytical skills with the ability to assess situations effectively.
- Familiarity with sales processes is a plus.
- Strong communication skills, both verbal and written, with a focus on providing clear information to clients.
Join our team as a Support Specialist where you can make a meaningful impact while developing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $25.15 - $30.48 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
- Split shift
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Customer support: 1 year (Preferred)
Location:
- California (Preferred)
Work Location: Remote
