Surveillance Agent

• Surveil gaming areas and CNE properties to detect theft, criminal activity, and non-compliance with gaming regulations.
  
  

• Maintain up-to-date knowledge of all relevant federal, state, and tribal gaming regulations, policies, and procedures, including Title 31 (Bank Secrecy Act) rules.
  
  

• Identify and document variances from established standards and report them to the supervisor.
  
  

• Demonstrate familiarity with controls for all CNE departments and positions.
  
  

• Maintain knowledge of surveillance techniques, gaming scams, cheating methods, and related equipment.
  
  

• Understand the operation and vulnerabilities of Electronic Gaming Machines and related policies.
  
  

• Monitor cash handling and storage areas for loss protection and procedural adherence.
  
  

• Monitor casino radio traffic and respond as needed.
  
  

• Respond to requests for video reviews, observations, and other information from various departments and agencies.
  
  

• Actively monitor game play for procedural adherence and loss protection.
  
  

• Maintain proficiency in game-play standards, basic strategy, and dealer procedures.
  
  

• Recognize cheating and advantage play methods.
  
  

• Assist security with video reviews and incident monitoring.
  
  

• Collaborate with Loss Prevention, Internal Audit, CNGC, and other departments on investigations.
  
  

• Maintain logs of daily activities, video reviews, equipment malfunctions, and other relevant information.
  
  

• Operate the computerized report management system for inputting, accessing, updating, and printing reports.
  
  

• Maintain proper chain of custody for video evidence and reports.
  
  

• Testify or attest to the accuracy of reports and video evidence as required.
  
  

• Ensure surveillance equipment is operating correctly and perform regular checks and logs.
  
  

• Maintain strict confidentiality and adhere to standards of conduct.

• 12 college credit hours and completion of Composition 1 (or equivalent combination of education and experience).
  
  

• 6 months of related work experience (or equivalent combination of education and experience).
  
  

• Proficient in written and spoken English.
  
  

• Excellent report writing skills.
  
  

• Proficient operation of phone systems, office equipment, computers, and basic software (Microsoft Office Suite, etc.).
  
  

• Excellent attention to detail.
  
  

• Strong problem-solving skills.
  
  

• Ability to perform repetitive tasks.
  
  

• Ability to work effectively in a team environment.
  
  

• Ability to obtain and maintain required gaming licenses.
  
  

• Valid driver's license.
  
  

• Ability to sit for extended periods with occasional standing and walking.
  
  

• Ability to lift and carry up to 10 pounds.

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.