Do you have an eye for details; analyze, assess and determine key issues within the context of trade business products? If yes, this is the team for you.
As a Trade & Working Capital - Specialty Product Associate II within the Trade & Working Capital Operations team at JPMorganChase, you will have the opportunity to manage key operational activities and promote efficiency in our processes. With your comprehensive knowledge and strong decision-making capabilities, you will play a crucial role in improving our service quality and process improvement initiatives. You will support managers in leading efficiency into the process model by bringing in the best practices after a detailed analysis of process.
Job Responsibilities
- Process transaction Standby letter of credit/Bank Guarantees – issuance, amendments & payments including compliance screening for the relevant documents.
- Ensure accountability that the unit complies with the JPMC risk & control policies and processes. Training/Mentoring the team periodically to upskill the team’s knowledge. Accountable for integrity of process, operations and associated results.
- Analyze the processes and identify improvement areas and suggest/execute the action plan to improve the efficiency and turnaround time.
- Think through problems, manage the crisis situations through proper escalation matrix and motivate team.
- Develops and exercises business plan, internal procedures and demonstrates an ability to lead projects, offer innovative solutions and cost efficiency opportunities.
- Support a wide range of stakeholders (Product, sales, client service, partner site and Tech support).
- Build the effective relationships with management and internal stakeholders, also should have ability to influence them where necessary.
- Monitor KPI/KRI on daily/weekly basis and recommend through process change wherever necessary for improvement.
- Escalate the Risk/Concern items through proper escalation Matrix and drive for resolution .
- Monitor the Daily/Weekly/monthly activities are performed as excepted, monitor the queue through various dashboard to assign the task and get it completed within agreed timeline.
Required Qualifications, Capabilities and Skills
- Minimum of 12 years of Trade experience required.
- Strong business knowledge on Trade products, processes and system knowledge.
- Excellent Customer Service Skills to handhold irate clients or internal stakeholders.
- Excellent attention to detail, and an ability to know when a deep dive approach is appropriate.
- Ability to partner with demanding stakeholders, managing their expectations while developing strong working relationships with them.
Understanding of operational risks and related controls, audit and internal control framework.
Preferred Qualifications, Capabilities and Skills
- Certificate for Documentary Credit Specialists (CDCS) and Certificate for Specialists in Demand Guarantees (CSDG) a plus.
- Strong Knowledge on SWIFT Messages types associated with Standby/Guarantee will be appreciated.
- Working knowledge on Structuring/Vetting of SBLC/Guarantee.
- Working knowledge of Uniform Customs and Practice for Documentary Credits; UCP 600, International Standby Practices: ISP98 & Guide to ICC Uniform Rules for Demand Guarantees URDG 758, Boycott regulations, and Office of Foreign Assets Control (OFAC) compliance.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
