Job Summary
This part-time position supports a contract for Wakulla County, FL Information Technology (IT) Services. The Customer Account Manager (Primary) serves as the lead liaison between the County and IT service providers, overseeing strategic planning, vendor relationships, and technology lifecycle management. This individual will work closely with Wakulla County staff to align IT initiatives with business goals, support telecommunications modernization, and guide hardware procurement and upgrades. This is a remote role with regular collaboration via phone, video conferencing, and email.
Responsibilities and Duties
- Provide consultation and support for the procurement of desktops, laptops, and other hardware.
- Oversee hardware installation, configuration, upgrades, and lifecycle management, including warranty tracking.
- Maintain accurate hardware asset records and facilitate warranty/service coordination.
- Coordinate with third-party vendors to manage and support external software and service contracts.
- Collaborate with Wakulla County staff to develop a long-term technology and cybersecurity roadmap.
- Provide strategic guidance and recommendations for IT infrastructure upgrades and investments.
- Assist with IT budgeting and forecasting processes to align spending with operational priorities.
- Support the County’s telecommunications modernization efforts, including transition planning for a unified VOIP solution.
- Consult on the replacement of legacy systems while maintaining compatibility with landline-dependent services such as fax and 911.
- Foster strong communication and satisfaction between stakeholders, ensuring service expectations are consistently met.
Qualifications and Skills
- 3+ years of experience in IT account or program management (public sector experience preferred).
- Bachelor’s degree in Business, Information Technology, or a related field (preferred).
- Experience with hardware procurement, installation, and lifecycle tracking.
- Familiarity with VOIP systems, Cisco Call Manager, and telecommunications infrastructure.
- Strong background in strategic IT planning, budgeting, and vendor coordination.
- Excellent communication, problem-solving, and client relationship management skills.
- CCSP (Certified Customer Service Professional) or similar certification preferred.
- Ability to work independently, manage multiple priorities, and proactively address issues.
What We Offer
- Benefits: Comprehensive health, dental, and vision benefits
- Retirement: 401K savings plan with company match
- Work Environment: Remote flexibility with occasional travel to federal sites as needed
- Paid Time Off (PTO): Generous PTO and federal holidays
- Performance Evaluation/Retention Bonus: Opportunity for performance-based bonuses
Equal Opportunity Employer
Emerging Tech, LLC is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a workplace that is inclusive and free of employment discrimination on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local law. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, benefits, training, social, and recreational activities.
We value diversity and strive to create a positive and inclusive work environment where all employees are treated with dignity and respect. Decisions regarding employment are made based on an individual's qualifications as they relate to the job for which they are applying.
