Job Summary
This part-time position supports a contract for Wakulla County, FL Information Technology (IT) Services. The Customer Account Manager (Secondary) supports the lead Account Manager in managing client communications, hardware lifecycle coordination, vendor engagement, and long-term IT planning. This is a remote role, ideal for a developing professional with a foundational background in IT and client support, seeking experience in strategic account management.
Responsibilities and Duties
- Assist with the procurement process for hardware, including laptops, desktops, and peripherals.
- Support hardware installations, configurations, upgrades, and asset lifecycle tracking.
- Help maintain inventory records and assist with warranty and service request coordination.
- Serve as a liaison with third-party vendors to support software and service issues.
- Contribute to the development of IT and cybersecurity strategic plans with County staff.
- Assist with preparing IT budget recommendations and forecasting upgrade needs.
- Support planning and documentation for the County’s VOIP modernization efforts.
- Participate in evaluating and consolidating telecom solutions while supporting legacy landline services.
- Provide responsive communication and follow-through to ensure high client satisfaction.
Qualifications and Skills
- 1–3 years of experience in IT support, client relations, or account coordination.
- Associate’s or Bachelor’s degree in a relevant field (preferred).
- Working knowledge of hardware procurement and basic IT infrastructure.
- Familiarity with VOIP systems and basic telecom operations.
- Strong interpersonal, organizational, and multitasking skills.
- CCSP or similar customer service certification preferred.
- Eagerness to learn and grow in a strategic account management role.
What We Offer
- Benefits: Comprehensive health, dental, and vision benefits
- Retirement: 401K savings plan with company match
- Work Environment: Remote flexibility with occasional travel to federal sites as needed
- Paid Time Off (PTO): Generous PTO and federal holidays
- Performance Evaluation/Retention Bonus: Opportunity for performance-based bonuses
Equal Opportunity Employer
Emerging Tech, LLC is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a workplace that is inclusive and free of employment discrimination on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local law. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, benefits, training, social, and recreational activities.
We value diversity and strive to create a positive and inclusive work environment where all employees are treated with dignity and respect. Decisions regarding employment are made based on an individual's qualifications as they relate to the job for which they are applying.
