Business Development Manager (m/w/d)
Job description
Since opening our Benelux office in 2022, we have experienced strong and continuous growth, and today, our team includes over 80 consultants.
As we enter the next phase of our development, we are looking to strengthen our team and further accelerate our growth across the Benelux market. Our ambition is to reach €10M by the end of 2027.
To support this ambition, we are looking for talented and driven professionals who want to take an active role in our growth journey, bring new ideas, and contribute to the further development of our Benelux activities.
This is an opportunity to join us at an exciting stage of our journey, with the possibility to make a tangible impact on the development and success of the business.
Your Role:
As Business Development Manager, you will play a key role in shaping and accelerating the growth of our Luxembourg business.
This role combines strategic thinking with a strong hands-on commercial approach. You will be directly involved in developing the market, building new client relationships, identifying and converting business opportunities, and managing negotiations and tenders.
Working closely with the CEO, you will contribute to the commercial strategy, identify growth opportunities, monitor business performance, and help define the priorities that will drive our development in Luxembourg.
YourResponsibilities
Business Development & Growth
- Business Development & Market Growth: Drive the development of our business in Luxembourg by identifying new market opportunities, prospecting potential clients, opening new doors, and building a strong pipeline of qualified opportunities.
- New Client Acquisition: Own the full business development cycle, from initial prospecting and client engagement to needs identification, proposal, negotiation, and closing.
- Tenders & Commercial Proposals: Lead and actively contribute to RFPs, tenders, and strategic commercial proposals, coordinating with internal stakeholders to deliver competitive, relevant, and high-quality responses.
- Commercial Strategy & Market Development: Work closely with the CEO to identify growth areas, define commercial priorities, monitor market developments, and continuously strengthen our positioning in Luxembourg.
- 6–8 years of experience in Business Development, ideally within IT Managed Services, IT consulting.
- A Bachelor’s or Master’s degree in Business, Sales, Marketing, Management, Economics, or another relevant field.
- A strong track record in business development, including prospecting, client acquisition, account development, negotiation, and closing.
- Strong business acumen and excellent command of numbers, with the ability to work confidently with revenue, margins, forecasts, pipelines, KPIs, and commercial performance data.
- Experience with tenders, and complex commercial proposals, ideally involving multiple internal stakeholders.
- A hands-on and entrepreneurial mindset: you are willing to lead from the front, take ownership, challenge existing ways of working, and turn ideas into concrete actions.
- Excellent communication, leadership, and stakeholder management skills, with the confidence to interact with senior client stakeholders and executive management.
- Highly proficient in Excel, PowerPoint, CRM, and reporting tools.
- Fluent in French and English, Knowledge of German and Luxembourgish is a plus
All our positions are open to both women and men and are, of course, open to people with disabilities.
Skills mentioned

The story of HELPLINE is one of remarkable transformation, a journey from a promising French SME to a recognized European leader in IT user experience. Founded in 1994, the company began its mission to support companies navigating the complexities of their IT environments. In its early days, HELPLINE focused on establishing a reputation for quality and reliability within the French market, building a strong foundation centered on customer satisfaction and technical expertise. The leadership, under Bernard Lewis, held a deep conviction that sustainable performance is achieved through a harmonious balance of human talent, refined processes, and cutting-edge technology. This philosophy became the cornerstone of the company's culture and a driving force behind its steady, continuous growth for over two decades. As the digital landscape evolved, so did HELPLINE. Recognizing the increasing globalization of its clients' needs, the company embarked on an ambitious international expansion. This new chapter saw the birth of the Everience brand, which now represents HELPLINE's presence across Europe and beyond, with offices in Germany, Romania, Tunisia, Italy, and the Benelux region. This strategic growth transformed the once-local French enterprise into an international group employing over 3,700 specialists. Despite its significant growth and the integration of advanced technologies like AI and automation to enhance its services, HELPLINE has remained true to its core values. The company continues to champion a people-centric approach, believing that technology should serve and empower users, not replace the essential human element of support. Today, HELPLINE stands as a testament to its founding vision, managing IT services and digital transformation projects for over 200 clients, including half of the companies on the French CAC 40 stock index, proving that a commitment to human-centric service is a powerful catalyst for lasting success.
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