Junior OSS Customer Service & Service Operations Representative
Job description
Junior OSS Customer Service & Service Operations Representative
Position Summary
The Junior OSS Customer Service & Service Operations Representative supports the daily execution of OSS Customer Service operations and contributes to the continuous improvement of customer experience, operational performance and business processes.
Working closely with senior colleagues, technicians, sales, finance and business development, the role participates in the management of customer requests, service activities, contracts, complaints, reporting and operational improvement initiatives.
The position offers broad exposure to customer service, service operations, digitalization, automation and business process management.
Key Responsibilities
Customer Service Operations
- Process and follow up customer requests
- Support order and service administration activities
- Maintain customer master data
- Support management of contracts and agreements
- Assist customers through various communication channels
- Ensure timely and professional customer communication
Service Operations Support
- Support field service coordination activities
- Assist with planning-related activities
- Follow up work orders and service activities
- Support maintenance contract administration
- Manage machine and installed-base information
- Ensure accuracy of operational data
Complaints & Escalations
- Register and monitor complaints
- Follow up corrective actions
- Support customer escalation management
- Participate in root cause investigations
Finance & Commercial Support
- Support quotation follow-up
- Assist with invoicing-related activities
- Support cash collection initiatives
- Follow up customer disputes
- Participate in overdue reduction actions
Reporting & Data Management
- Maintain operational reports
- Monitor KPIs
- Support dashboard creation
- Ensure data quality in company systems
Continuous Improvement & Digitalization
- Contribute to process improvement initiatives
- Support implementation of new tools and systems
Education
Bachelor degree or equivalent experience in:
- Business Administration
- Commercial Sciences
- Supply Chain
- Engineering
- Operations Management
Experience
- 0-3 years experience
Competencies
- Customer-oriented
- Analytical mindset
- Strong organizational skills
- Willingness to learn
- Team player
- Interest in technology and digitalization
- Continuous improvement mindset
Languages
Mandatory:
- French
- English
Preferred:
- Dutch
- Spanish
- German
Additional languages are an asset.
Skills mentioned
Signode is a leading transit-packaging provider with a proud tradition of offering a range of innovative and effective products and solutions to our customers globally. With over $2.5B in revenue, 80+ manufacturing facilities across 6 continents and over 7,000 employees worldwide, Signode stands out as a premier manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products during transit. Our extensive product portfolio comprises hundreds of trusted brands that deliver complete transit packaging solutions. We specialize in producing strap, stretch, and protective packaging, alongside a variety of tools and equipment to apply these materials. These products facilitate the packing, bundling, unitization, protection, and securing of goods throughout their warehousing and transportation journey. As pioneers in the industrial packaging sector, we take great pride in our heritage of customer-focused innovations in materials, processes, and automation technology that have consistently revolutionized the industry; as we continue to innovate and become the world’s premier end-of-line packaging company.
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