Business Analyst

Use your business analysis and improvement experience to help solve problems and deliver practical change across Customs.

Bring your analytical mindset, collaborative approach and ability to turn complex business needs into clear requirements and practical solutions to New Zealand Customs Service | Te Mana Ārai o Aotearoa.

About this team | Mō tēnei rōpū

The Business Improvement & Innovation (BI&I) team sits within Operations Group and works across Customs to improve how services are designed, delivered and experienced. We partner with operational and corporate teams to understand customer and staff pain points, define problems properly, co-design practical solutions, and deliver measurable benefits for trusted travellers, traders and our people.

About this role | Mō tēnei tūranga mahi

As a Business Analyst in BI&I, you will bring structured analysis and advice to a varied programme of strategic and operational work.

You will work alongside Senior Advisors, other Business Analysts and teams across Customs to understand business problems, analyse the current state and define business and user requirements. You will use evidence, data and user insight to identify root causes, assess options and help design practical improvements across people, processes, information and technology.

This is a role for someone who enjoys working through complexity, asking the right questions and presenting analysis in a way that is clear to both technical and non-technical audiences. You will contribute across the lifecycle of initiatives, from early discovery and problem definition through to design, delivery and implementation.

This permanent role is based in Wellington and reports to the Manager, Business Improvement & Innovation. For the right candidate, consideration may be given to the role being based in Auckland. The role may require domestic travel, including occasional multi-day trips.

The salary range for this position is $107,897 to $139,999, with a midpoint of $124,015.

What you’ll be doing | He aha tāu e mahi ana

• Work with stakeholders to understand business problems, user needs, constraints and opportunities.

• Undertake discovery and analysis to define problems, identify root causes and document business, user, functional and technical requirements.

• Analyse current-state processes, customer journeys, data and technology, and clearly present findings to stakeholders.

• Develop and assess practical solution options, including benefits, costs, risks and impacts across people, processes, information and technology.

• Work with operational teams, subject matter experts and other stakeholders to co-design future-state solutions that improve effectiveness, efficiency and customer or staff experience.

• Produce clear, high-quality documentation and support agreed changes through design, delivery and implementation.

What you’ll need to be successful | Ko ngā mea ka hiahia e koe kia angitu te haere

We are looking for someone who can bring structure to complex problems, work constructively with a range of people and turn evidence and stakeholder input into clear requirements, options and practical recommendations.

You will bring:

• Demonstrated experience in business analysis, including requirements elicitation, process analysis and future-state design.

• Experience contributing to business improvement, service design or change initiatives that have delivered tangible benefits for customers, staff or the organisation.

• Strong problem-solving and analytical skills, including the ability to use qualitative and quantitative evidence to define problems, identify root causes and develop practical options.

• Strong communication and stakeholder engagement skills, with the ability to explain complex information clearly and build trust with operational teams, subject matter experts and other stakeholders.

• Experience gathering and documenting business, user, functional and technical requirements, and considering the people, process, information and technology dimensions of change.

• Practical knowledge of relevant disciplines such as business analysis, Lean, continuous improvement, service design or human-centred design, together with experience working within a formal project environment.

Experience working in, or closely with, an operational environment would be an advantage. Knowledge of Customs, its legislative framework and operating environment would also be advantageous.

Requirements to apply | Ngā paearu hei tono

To work for the New Zealand Customs Service you must:

• Be a New Zealand Citizen or New Zealand Permanent Resident

• Reside in New Zealand at the time of application

• Have resided continuously in New Zealand for the last five years*

• Be able to obtain and maintain an organisational security clearance

• Pass a pre-employment drug test and have a clear Police record

This position also requires you to obtain and maintain a Confidential-level national security clearance, so your background must be verifiable and able to be assessed as suitable for this level of clearance.

*Any exceptions to this will need to be discussed with the recruitment team to assess whether you will still be eligible to meet the Organisation's Security Clearance application criteria.

What we offer | He aha mātou e tuku

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet future challenges.

Our work matters to the safety and success of New Zealand. We care about wellbeing, personal growth and job satisfaction. This is supported through:

• A varied and collaborative work environment.

• Opportunities for professional development and career progression.

• 20 days’ annual leave plus three additional paid leave days between Christmas and New Year.

• Discounted health insurance through Southern Cross.

• Free annual flu vaccinations.

A career at Customs | Te Mana Ārai could take you anywhere.

How to apply | Me pēhea te whakauru

Please apply online and submit your current CV and a tailored cover letter. Please note that we are unable to accept applications or CVs submitted via email.

To learn more about this opportunity, please refer to the attached Position Description or contact [email protected]

Applications close 5pm, Wednesday 21 October.

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.