Clinical Operations Manager - MEDICAL (GOVT/West) - up to $7.5k #HAO

Salary: up to $7500

Working Days & Hours: Mon-Fri office hours

Location: West

Job Description:

Digital strategy and roadmap

• Act as domain expert for the digital system, developing strategies and a roadmap

aligned with the endorsed FY30 outcome: "A smart and digitally-enabled

Assistance Centre, leveraging generative AI to improve user experience."

• Ensure the digital roadmap, annual work plans, and budget submissions align with

this outcome.

• Manage the product roadmap and backlogs, ensuring vendors and IT partners

deliver on time.

• Gather user feedback and lead enhancement/change requests from ideation

through implementation.

System performance and continuous improvement

• Use data to identify operational gaps and recommend resolutions.

• Conduct daily health checks to ensure the system meets performance standards.

• Work with vendors, IT partners, and users to close identified gaps.

• Run a six-monthly user access review to keep access lists current and remove

unnecessary permissions.

Vendor & contract management

• Track SLAs and ensure they are consistently met.

• Keep contracts and addendums current.

• Lead & manage onboarding of other departments onto the digital system and

maintain oversight of their requirements.

Training and enablement

• Lead the training and coaching required for the digital system.

• Deliver digital system training for new joiners in the department.

• Keep training materials and programmes current, relevant, and aligned with

learning and operational needs.

Requirements

Min Degree in any course w min 3 yrs of relevant operations managerial experience in healthcare sector

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]