Customer Service Executive (Order Management)

• Mon - Fri
• Tampines
• AWS + VB

Job Responsibilities

• Provide professional customer service support through email, phone and ticketing systems.
• Handle customer enquiries, feedback and claims promptly, escalating complex matters where necessary.
• Manage customer orders from order entry through delivery to ensure accurate and timely fulfilment.
• Input customer purchase orders and maintain sales orders in SAP.
• Coordinate stock allocation and delivery arrangements for customer orders.
• Follow up on order status and work closely with internal teams to resolve delivery or order-related issues.
• Build and maintain positive working relationships with customers through regular communication and follow-up.
• Conduct regular customer meetings to understand requirements, service concerns and areas for improvement.
• Recommend relevant products or solutions to existing customers where appropriate.
• Monitor customer feedback and support initiatives to improve overall service quality.
• Prepare monthly customer service reports and maintain accurate records.
• Support the development and improvement of customer service processes, policies and procedures.
• Work closely with internal departments to ensure customer issues are resolved in a timely manner.
• Support other customer service projects and duties as required.

This closely follows the client's actual customer support, order management, customer relations, reporting and collaboration scope. Customer Service Executive JD 2…

Requirements

• Diploma in any discipline.
• 2–3 years of relevant experience in customer service, order processing, delivery coordination or customer relationship management.
• Experience within spare parts distribution, manufacturing, industrial products or a similar environment would be advantageous.
• 2–3 years of hands-on SAP S/4HANA SD experience is required.

We regret to inform you that only shortlisted candidate will be notified.

Choek Wei Qi Joel | R1877109

Recruit Lync Pte Ltd | 22C1000