Reservations and Customer Care Executive

Description

Enjoy helping guests, handling bookings, and delivering great service? Join a hospitality team where you’ll play a key role in converting enquiries into bookings while creating a smooth and positive guest experience.

Location: Orchard Area

Key Responsibilities

• Handle room reservation enquiries via phone, email, and digital channels
• Convert enquiries into confirmed bookings accurately and efficiently
• Provide clear information on room options, promotions, and hotel offerings
• Identify upselling and cross-selling opportunities where appropriate
• Respond to guest requests professionally and in a timely manner
• Ensure reservation details are recorded accurately in booking systems
• Support administrative tasks related to reservations and room inventory
• Maintain high service standards in all guest communications

Requirements

• Experience in reservations, customer service, or hospitality operations is an advantage
• Strong communication skills with professional phone and email etiquette
• Good attention to detail and administrative accuracy
• Comfortable using computer systems and reservation platforms
• Organised and able to manage multiple tasks in a fast-paced environment
• Able to work shifts, weekends, and Public Holidays
• Able to communicate in Mandarin to serve Mandarin-speaking customers
• Customer-focused with a strong service mindset

Talents@Work Pte Ltd (21C0501)

Tan Jin Kai (R23115830)