Customer Service Associate
Job description
Part-Time Customer Service Associate
Company: Associa Minnesota
Location: Brooklyn Park, Minnesota
Position Type: Part-Time, Hourly, Non-Exempt
Schedule: Monday through Friday, 8:00 AM to 12:00 PM
Hourly Pay Range: $11.50 - $15.00 per hour
Position Summary
Associa Minnesota is seeking a dependable, customer-focused Part-Time Customer Service Associate to provide exceptional service to homeowners, board members, vendors, and internal team members. This role serves as a primary point of contact for customer inquiries and assists with administrative and office support functions. The ideal candidate will be professional, organized, detail-oriented, and committed to delivering outstanding customer service.
Essential Duties and Responsibilities
Responsibilities include, but are not limited to:
- Answer incoming phone calls and respond to email inquiries professionally and promptly.
- Serve as the first point of contact for homeowners, board members, residents, and vendors.
- Assist customers with account, billing, payment, and association-related questions.
- Document customer interactions and ensure timely follow-up on requests.
- Route inquiries to the appropriate departments and team members as needed.
- Maintain and update homeowner, customer, and association records within company systems.
- Process incoming and outgoing correspondence, mail, and general office communications.
- Scan, copy, file, and organize documents and records.
- Assist with data entry and recordkeeping tasks as assigned.
- Support community managers and office staff with administrative projects.
- Maintain confidentiality of customer and association information.
- Contribute to a positive and professional office environment.
- Perform other duties and special projects as assigned.
Skills mentioned
We are Associa, and we've been building the future of community for over 45 years. Our journey began in 1979 when our founder, John Carona, signed his first client in Dallas, Texas. However, the true spark ignited much earlier, when John, at the age of 12, discovered his passion for property management while mowing lawns for his neighbors. That early entrepreneurial spirit and dedication to service excellence have been the cornerstones of our growth into the world's leading community management service company. We're not just a management company anymore; we're a comprehensive service provider, delivering all-encompassing solutions to thousands of communities across North America, including the United States, Canada, and Mexico. This reach allows us to impact the lives of more than 7.5 million residents, a scale no other company in our industry can match. Our commitment extends beyond day-to-day management. We believe in giving back and fostering a sense of family within our organization and the communities we serve. In 2005, we founded Associa Cares, a 501(c)(3) non-profit organization dedicated to assisting people worldwide during crises, whether natural or man-made disasters. We also invest heavily in our team, our greatest asset. Associa University, established in 2006, is our online training program designed to empower our community managers and employees, ensuring they are the best-educated experts in the industry. We're driven by innovation and a relentless pursuit of service excellence. Our offerings include management, accounting, maintenance, insurance, restoration, and more, all tailored to help communities achieve their unique visions. We partner with boards, councils, and developers, leveraging our collective experience, resources, and passion to deliver exceptional service and meaningful value. We're proud of our history and excited about the future as we continue to connect our service offerings to endless community-focused possibilities.
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