Front of House Manager

Summary Description

Under the direction of the Director of Food + Drink, the Front of House Manager is responsible for the day-to-day leadership and execution of all Front of House operations at Woodside, including Earthbar, Indoor Bar, Pool Bar and Snack Bar. The FOH Manager leads and develops the Front of House leadership team, oversees staffing and operational performance and ensures consistent execution of Woodside’s service, beverage and hospitality standards. As a highly visible, hands-on leader, the FOH Manager works closely with the Director of Food + Drink, Executive Chef and department Supervisors to deliver operational excellence, achieve financial objectives and provide an exceptional member experience across all Food + Drink outlets.

Duties / Responsibilities

Front of House Operations

• Manages the day-to-day Front of House operations across Earthbar, Indoor Bar, Pool Bar and Snack Bar, overseeing outlet readiness, service flow, opening and closing procedures and overall operational execution through the Earthbar, Bar and Pool Deck Supervisors
• Maintains a highly visible, hands-on presence throughout Food + Drink operations, particularly during peak service periods, supporting the leadership team and employees and ensuring an exceptional member experience
• Ensures all Front of House outlets are appropriately staffed and positioned to meet business volume, seasonal demand and service expectations
• Partners closely with the Executive Chef and Kitchen leadership to ensure effective communication and coordination between Front and Back of House operations
• Oversees the operational execution of Food + Drink components for club events and functions, including staffing, service flow, setup and breakdown and coordination with other departments
• Establishes and maintains standards for cleanliness, organization, stocking, safety and presentation across all Front of House outlets and ensures supervisors have processes in place to verify consistent execution
• Identifies operational challenges and implements timely solutions to maintain service continuity, quality and adherence to established department procedures

Beverage Program

• Manages the day-to-day execution of Woodside's beverage program across all applicable Food + Drink outlets, ensuring consistency, quality and adherence to standards established by the Director of Food + Drink
• Partners with the Director of Food + Drink on the development and implementation of seasonal beverage menus, including alcoholic and non-alcoholic offerings, promotions and new product introductions
• Maintains strong working knowledge of wine, spirits, beer, cocktail craft and current beverage trends and applies that knowledge to continually elevate the member experience
• Oversees beverage preparation and service standards, including recipe adherence, portion control, presentation, speed of service and product quality
• Works closely with the Earthbar and Bar Supervisors to ensure bartenders and service employees are properly trained on beverage knowledge, recipes, suggestive selling and refined service standards
• Oversees responsible alcohol service practices and ensures employees are appropriately trained and compliant with applicable laws, regulations and club policies
• Oversees beverage inventory and controls, including product levels, rotation, waste and inventory counts, and implements appropriate controls to minimize product loss and protect inventory integrity
• Maintains productive supplier relationships, coordinates product needs and deliveries and resolves service or product issues as necessary

Leadership & Team Development

• Directly manages, coaches and develops the Earthbar, Bar and Pool Deck Supervisors, establishing clear expectations and holding each leader accountable for the performance, engagement and development of their respective teams
• Partners with supervisors to develop staffing plans and schedules that align labor resources with business volume, seasonal demand, service expectations and established labor targets, while ensuring effective management of daily staffing, attendance, call-offs and shift coverage
• Leads recruiting, selection and onboarding efforts for Front of House employees in partnership with supervisors and Human Resources, with particular focus on seasonal staffing needs
• Ensures consistent training and ongoing development across Front of House operations, including hospitality and service standards, beverage knowledge, responsible alcohol service, POS procedures, safety and applicable health standards
• Conducts performance evaluations for direct reports and ensures supervisors consistently provide ongoing coaching, recognition, performance feedback and appropriate corrective action to their teams
• Conducts regular meetings with the Front of House leadership team to communicate priorities, review operational performance, reinforce service standards and identify opportunities for improvement

Member Service

• Delivers exceptional hospitality by consistently reinforcing Woodside's service standards, monitoring service execution and providing real-time coaching to supervisors and employees when opportunities for improvement are identified
• Maintains a highly visible presence throughout Food + Drink outlets, building relationships with members and proactively identifying opportunities to enhance their experience
• Responds to member questions, concerns and service issues with professionalism, urgency and sound judgment, ensuring appropriate service recovery and follow-up
• Ensures Front of House teams are knowledgeable about current menus, promotions, events and club offerings so they can confidently communicate with and assist members
• Regularly communicates member feedback and service trends to the Director of Food + Drink and recommends operational improvements when appropriate

Administrative & Financial

• Manages Front of House labor and operating expenses within established budgetary guidelines, monitoring performance and working with supervisors to adjust staffing and deployment based on business volume, seasonal demand and financial objectives
• Manages beverage cost of goods sold (COGS), including pour costs, product usage, waste and other controllable expenses, identifying and addressing variances from established targets
• Oversees ordering, purchasing and inventory controls within established guidelines, ensuring accuracy, appropriate inventory levels, proper product storage and rotation and timely reporting
• Ensures appropriate controls are maintained across Front of House operations, including POS accuracy, discounts, voids, cash handling and product loss, and routinely reviews activity to identify and correct discrepancies
• Reviews Front of House financial and operational performance with the Director of Food + Drink and develops action plans to address identified opportunities
• Ensures accurate and timely completion of payroll, timekeeping and employee documentation in partnership with supervisors and Human Resources and ensures Front of House operations comply with applicable health, safety, alcohol service and regulatory requirements
• Coordinates with Facilities and other support departments to address equipment, maintenance, technology and operational needs affecting Front of House operations
• Participates and fulfills all requirements set forth in the Continuing Education Curriculum (Woodside University) Program
• Evaluates and disciplines personnel where appropriate; maintains a working knowledge of Woodside policies regarding handling of staff and related issues; works to administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
• Complies with Club’s employee handbook manual, departmental policies and procedures and with all applicable federal and state employment laws
• Completes all other duties as directed/assigned