Incident Manager - Pontiac, MI

DTS is looking for Incident Manager for our direct client Position in Pontiac, MI. Job Description: - Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. - Quickly create, escalate, triage and track customer technology related incidents. - Excellent communication skills necessary to collaborate with IT staff, customers and vendors. - Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. - Monitors mainframe control consoles, periodically checking system performance. - May assist with the review/validation of mainframe job control language.