Senior Solutions Engineer, Completions
Job description
About the role
The Solutions Engineer guides customers, ensuring they implement Corva solutions successfully, adopt it widely, and continuously gain value from our products and services. They work closely with Operations, Engineering, and Development to serve as the trust point of contact across the customer lifecycle, onboarding, and adoption. The SE is self-motivated and passionate about ensuring quality and customer happiness. The Solutions Engineer reports to the Solutions Engineering Lead.
What you'll do
- Ensure that customers are satisfied with the services they receive and improve upon areas of dissatisfaction.
- Work closely with our customers to understand how they work, their challenges, and translate their requirements.
- Onboard any new business and support existing business as well as coach them on how to best utilize Corva to optimize operations.
- Develop and maintain timelines and project documentation for onboarding phases.
- Capture notes and feedback from critical meetings, discussions, and Intercom conversations. Communicate issues proactively to appropriate parties in Operations, Engineering, Sales, or Development.
- Facilitate training workshops with our Engineering team.
- Contribute customer success assets including case studies, app manuals, or training material.
- Use analytics to understand how Corva customers are using the platform and identify opportunities to improve their experience.
- Track and solve all problems that the customer is having with the software.
- Gauge customer health and success by tracking platform usage, NPS, and NSAT ratings.
Qualifications
- 8+ years in the oil and gas
- Field experience
- Excellent written and verbal communication skills in English
- Strong technical and customer service skills
- Ability to work well with teams effectively
- Thorough knowledge of navigating modern websites
- Skills in Microsoft Office suite
- Analytical thinking skills
- Ability to train others
- Experience in oil and gas
- Leadership skills
- Travel domestically and internationally up to 30% of the time
Skills mentioned
Corva is on a mission to drive the digital transformation of the energy sector by turning valuable data into actionable knowledge. Recognized as a leader in real-time data analytics for the oil and gas industry, Corva delivers innovative solutions that empower teams to make informed decisions quickly. Our platform centralizes drilling, completions, and geoscience data, enabling companies to achieve operational excellence and sustainability goals. Our customers often face challenges like optimizing drilling efficiency and managing emissions. By utilizing Corva's advanced analytics and real-time insights, they can streamline operations and enhance performance. Our commitment to transparency and uncompromising quality ensures that we provide unmatched data quality and reliability. With our platform, companies can reduce costs while improving safety and productivity in their operations.
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