Application Support Analyst
Job description
The Application Support Analyst will join the Connected Products group, collaborating closely with the technical team to monitor and analyze configuration settings for Connect Product Solutions. This role ensures that all online solutions meet reliability standards throughout the software lifecycle, from configuration through to production.
- Performs installation, configuration, and upgrades of the Connected Product solutions.
- Monitors solution performance/availability; suggest alternative approaches when applicable.
- Works with the Connected Product Development Team to troubleshoot issues reported by the customers/stakeholders; record the issues in the ticketing system.
- Documents the implemented solution, bug fixes, etc. and create troubleshooting documents
- Perform other work-related tasks as assigned.
- Comply with all NOV Company and HSE policies and procedures.
- Undergraduate or Graduate Education: Degree in computer science, information science, information systems management, mathematics, operations research, statistics, or technology management.
- Education: All academic degrees and coursework must be from accredited institutions
Skills/ Knowledge
- Scripting knowledge in Python,C# and/or Bash Shell
- SQL knowledge
- Microsoft Excel Proficiency (Essential)
Skills mentioned
At NOV, we have a rich history of innovation in the energy sector, having pioneered advancements for over 150 years. Our company is dedicated to providing technology-driven solutions that empower the global energy industry. We understand the critical importance of energy production in modern society, and our engineers and professionals are committed to creating products that enable our customers to produce energy safely and efficiently, all while minimizing their environmental footprint. Our team is part of a global family that emphasizes collaboration and a shared commitment to excellence. By harnessing the collective expertise of thousands of skilled individuals across various regions, we are able to meet the increasingly complex demands of the energy sector. Service is at the core of our philosophy; we prioritize our customers' needs and work diligently to ensure deliverables are met on time and within budget. Innovations in our product lines are geared towards enhancing operational efficiency and supporting the transition towards more sustainable energy practices, which is crucial for meeting future energy demands.
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