IT Support Team Lead
Job description
Salary: £45,000 - 55,000 per year
Requirements
- Enterprise Wi-Fi troubleshooting and support
- LAN/WAN
- TCP/IP, DNS, DHCP, VLANs and VPNs
- Switches, routers, firewalls and wireless access points
- Team leadership experience
Responsibilities
- Lead, mentor and develop a team of Service Desk Analysts and Support Engineers.
- Manage resource planning, staff rotas and workload allocation.
- Assist with recruitment, onboarding and training initiatives.
- Create a positive, collaborative and customer-focused team culture.
- Conduct regular performance reviews and coaching sessions.
- Oversee daily Service Desk operations.
- Ensure tickets are managed effectively and within SLA targets.
- Monitor queues, workloads and escalation paths.
- Coordinate responses to high-priority incidents.
- Maintain excellent documentation and ticket quality standards.
- Act as the senior escalation point for customers and engineers.
- Resolve complex technical and service-related issues.
- Drive high levels of customer satisfaction.
- Communicate effectively during incidents, outages and service-impacting events.
- Identify recurring issues and implement preventative measures
- Support
- LAN
- TCP/IP
More:
We are offering a hands-on IT Support Team Lead role based in Central London, working from our office five days a week. In this position, we lead a team of 4 Support Engineers and take responsibility for the day-to-day management of the Service Desk, service quality, customer satisfaction, and continuous improvement across the support function. The salary for this role is £45,000 - £55,000.
last updated 41 week of 2026
Skills mentioned
The Adecco Group is a global leader in human resource (HR) solutions, headquartered in Zurich, Switzerland. As a Fortune Global 500 company, it stands as the world's leading talent solutions and advisory firm, driven by a core purpose to 'make the future work for everyone.' The company's operations span across more than 60 countries and territories, with a vast network of over 5,100 branches and more than 32,000 full-time employees. Annually, The Adecco Group facilitates career opportunities for over 3.5 million individuals, connecting them with a diverse client base of more than 100,000 organizations. The firm's comprehensive service portfolio addresses the complete HR lifecycle, encompassing temporary staffing, permanent placement, career transition, and talent development, alongside outsourcing and consulting services. This 360-degree approach enables businesses to optimize their workforces and individuals to enhance their employability in a rapidly evolving global economy. The Adecco Group's business is structured around three primary global business units: Adecco, Akkodis, and LHH. Adecco focuses on flexible and permanent placement services across various sectors. Akkodis delivers expertise in technology and digital engineering consulting, talent services, and skilling to drive digital transformation and innovation within the Smart Industry. LHH specializes in talent solutions, helping companies and individuals navigate career transitions, develop leadership skills, and manage their talent effectively. The company's history dates back to the 1997 merger of the French company Ecco and the Swiss company Adia Interim, with roots extending back to 1957 and 1964, respectively. This long-standing presence in the industry has allowed The Adecco Group to build a foundation of expertise and a deep understanding of labor market dynamics. The company is committed to fostering an inclusive culture, promoting sustainable employability, and supporting resilient economies and communities worldwide, leading by example in creating shared value that fuels both business innovation and societal progress.
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