IT Manager | All-Round IT | Project & IT Support

Salary: £50,000 - 63,000 per year

Requirements

• Experience providing IT support
• Experience in project management and change management
• A strong track record of process improvement and service optimisation
• Experience managing third-party suppliers and outsourced service providers
• Knowledge of IT service delivery best practices
• Excellent stakeholder management and communication skills
• The ability to balance strategic thinking with a hands-on approach
• Strong organisational and project delivery capabilities

Responsibilities

• Identify, review and implement process improvements across our IT estate
• Manage and develop our relationship with the Managed Service Provider, ensuring high levels of service delivery
• Review and enhance our starter, mover and leaver processes
• Improve site visit procedures and on-site support services
• Drive efficiency initiatives and automation opportunities to streamline business processes
• Support the delivery of operational and strategic technology projects
• Act as a trusted deputy to our Head of Technology, helping reduce operational pressure and improve overall service effectiveness

Technologies:

• Support

More:

We are seeking an experienced, proactive IT Operations and Technology professional to support and enhance our technology function. Working closely with our Head of Technology, you will help stabilise day-to-day operations, improve processes, manage third-party suppliers and deliver practical technology improvements across our growing organisation. This hands-on, solutions-focused role combines operational support with transformation initiatives. You can work from home three days a week.

last updated 41 week of 2026