- Trains and leads associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
- Coordinates delivery truck deliveries and maintenance.
- May perform a variety of customer service, warehouse, and office administration duties as necessary.
- Acts as the contact person for various computer systems such as ASI, JDE, PC, etc.
- Provides feedback to management regarding staff performance evaluations.
- Responsible for the overall operations with regards to freight, shrink, margins, and overtime.
- Assures customer confidence is achieved on a consistent basis.
- Ensures associates follow standard safety procedures in order to be in compliance with safety program corporate standards.
- May assume management responsibilities in the absence of the SSC or Stone Manager.
- May perform other related duties as required.
Experience and Knowledge Required:
- HS diploma or equivalent experience required. Some college or a college degree preferred. Computer Software Knowledge (Word, Excel, Lotus Notes), SSC Operating Procedures; Certified Forklift Operator
- Three or more years of customer service and warehouse experience. One plus years of management experience.
Competencies:
About Dal-Tile:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.