Overview
We are seeking a dedicated and detail-oriented Front Desk Agent to join our team. The ideal candidate will play a crucial role in providing exceptional patient service and administrative support within our medical office. This position requires strong communication skills, proficiency in various medical software, and a solid understanding of medical terminology and coding. The Front Desk Agent will be the first point of contact for patients and will ensure a smooth and efficient operation at the front desk.
Responsibilities
- Greet patients warmly and assist them with check-in and check-out procedures.
- Manage multi-line phone systems to handle incoming calls, schedule appointments, and address patient inquiries.
- Verify insurance information and perform insurance verification for patients.
- Maintain accurate medical records and documentation in compliance with HIPAA regulations.
- Utilize EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar for patient management.
- Assist with medical billing and coding tasks including CPT coding, ICD-9, ICD-10, and documentation review.
- Provide clerical support including filing, typing, and managing health information management tasks.
- Collaborate with healthcare providers to coordinate care plans and ensure seamless patient service.
- Maintain cleanliness and organization of the front desk area.
Requirements
- Previous experience in a medical office or clinic setting is preferred.
- Familiarity with medical terminology, coding (ICD coding), and billing processes is essential.
- Proficiency in using Microsoft Office Suite; typing skills are required.
- Experience with EHR systems such as Eaglesoft or Dentrix is a plus.
- Strong customer service skills with excellent phone etiquette.
- Ability to communicate effectively; bilingual candidates are encouraged to apply.
- Knowledge of dental terminology may be beneficial for dental office settings.
- Strong organizational skills with attention to detail in handling patient records and administrative tasks.
- Ability to work collaboratively within a team environment while managing multiple tasks efficiently. If you are passionate about providing excellent patient care and possess the necessary skills for this role, we encourage you to apply.
Job Types: Full-time, Part-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Health insurance
Work Location: In person