Ready to start a rewarding career helping others? We're looking for a friendly, empathetic, and organized person to join our customer success team. Join us and use your communication and problem-solving skills to directly impact our customers and help our company grow.
A glimpse of the day to day:
- Be the friendly voice of our company. You'll be the first point of contact for customers, handling questions and concerns through phone calls, emails, and live chat.
- Become a problem-solving pro. You'll troubleshoot issues and provide simple, clear solutions to help customers get the most out of our products and services.
- Work with a supportive team. For more complex issues, you'll collaborate with other departments to find the right answers and keep our customers informed every step of the way.
- Keep things organized. You'll accurately record all interactions in our system, so we can track customer history and ensure no detail is missed.
- Help us get even better. We value your insights! You'll have the chance to suggest improvements to our processes and resources to help us serve customers better.
What We're Looking For
- You're a natural communicator. You can speak and write clearly and professionally while maintaining a friendly and approachable tone.
- You've got a patient and empathetic spirit. You genuinely care about helping people and can stay calm under pressure.
- You're super organized. You can easily multitask, managing multiple conversations without losing track of details.
- You're comfortable with technology. You're a whiz with digital tools like email platforms and CRM systems.
- Experience is a plus, but not a must. Previous customer service experience is a bonus, but your passion for helping people is what really matters. We’ll give you all the training you need.
The Perks!
- Competitive pay. We offer a great salary with opportunities to earn performance-based incentives.
- Training and support. You'll receive comprehensive training and ongoing guidance from a supportive team leader.
- Flexibility. We offer flexible scheduling to help you maintain a healthy work-life balance.
- A clear career path. This role is just the beginning. We’ll help you grow into leadership, client success, or operations if you want to advance your career.
- A supportive team. Join a team where your ideas and contributions are not only heard but truly valued.
Ready to apply? Send us your resume! We can't wait to hear from you.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
Work Location: In person