Summary
Immediate opening for Full-time front desk position. Hours 7am-3:30 pm M-F. Looking for an experienced candidate to register and greet patients. Candidate must have excellent customer service skills and a team player and be able to perform the following duties.
Responsibilities
- Greets patients and explains patient benefit information to new patients
- Explains to patients their insurance and ensures they understand what they are responsible for prior to being seen by the therapist
- Communicates and answers all insurance-related questions for patients and staff
- Verifies and enters patient demographic and insurance information
- Responsible for ensuring patients have appropriate insurance referral for treatment being rendered
- Collects insurance copays or other patient balances and reviews accounts as needed
- Answers incoming phone calls, schedules appointments, and accurately relays patient messages to providers
- Tracks and enters insurance referrals into corresponding patient charts
- Responsible for scanning and uploading any incoming patient mail or forms into electronic chart
- Collect any fees and document on fee ticket
- Monitor and return messages left in general mailbox
- Attends staff and educational meetings
- Assures business cards and patient brochures are stocked in waiting room
- Identifies no-shows and contacts patient’s to notify and reschedule
- Advises Office Manager of items that need to be ordered for the front desk
- In closing for the day, locks doors and appropriate drawers
- Acts as a liaison between insurance provider, patient, and Therapist
- Perform other related duties as assigned
- Closes office at the designated time each day, ensures readiness of the reception area for the next day
Skills
- MUST be familiar with EMR system or have worked in the Medical Field
- Team player attitude
- Organization
- Detail oriented
- Strong customer service skills
- Ability to multi-task
- Professionalism
- Time management
- Written and oral communication
- Microsoft Office, Word processing, and internet software
Education and Training
- High school diploma or general education degree (GED) and one year of related experience and/or training; or equivalent combination of education and experience
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Retirement plan
- Uniform allowance
- Vision insurance
Work Location: In person