Inside Sales Manager New

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Summary

We are seeking a dynamic and experienced Inside Sales Manager to lead and develop a high-performing team of 8–10 Inside Sales Representatives. This role is critical to driving pipeline growth and supporting our field-based Regional Account Executives (RAEs) by ensuring the team consistently delivers high-quality meetings and lead generation. The ideal candidate will be a strategic thinker, strong communicator, and passionate about coaching and mentoring sales talent.

Job Responsibilities

• Lead, coach, and develop a team of Inside Sales Representatives to meet and exceed monthly meeting booking goals and KPIs.

• Monitor team performance, provide regular feedback, and implement training programs to enhance skills and productivity.

• Collaborate closely with RAEs and Client Success Managers (CSMs) to align team efforts with territory priorities and strategic targets.

• Analyze CRM data and sales metrics to identify trends, optimize outreach strategies, and improve conversion rates.

• Oversee execution of outbound phone, email, and social outreach campaigns to drive interest and schedule appointments.

• Ensure accurate and timely documentation of team activities, contacts, and meeting outcomes in the CRM system.

• Partner with marketing and sales leadership to refine messaging, campaigns, and lead qualification criteria.

• Stay informed about company offerings, industry trends, and clinical guidelines to support team education and effectiveness.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Participate in hiring, onboarding, and performance management of Inside Sales Representatives.

• Navigate computer systems and applications quickly and efficiently.

People Manager

Yes

Education, Experience, and Skills

• Bachelor’s degree preferred, ideally in Business, Life Sciences, or a related field.

• 3–5 years of inside sales or sales development experience, with at least 2 years in a leadership or management role.

• Proven track record of coaching and developing sales teams to achieve performance goals.

• Strong communication, interpersonal, and organizational skills.

• Experience with Salesforce and sales enablement tools.

• Strategic mindset with the ability to analyze data and drive actionable insights.

• Passion for improving patient care through innovative genetic testing solutions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

Work is primarily performed in remote office setting

May require flexibility to work multiple time zones

Acknowledgements

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

#LI-REMOTE

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Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
• Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

• Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
• Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
• Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.

Our Culture

At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:

• Be bold in our vision & brave in our execution.
• Communicate directly, with empathy.
• Do what we say we're going to do.
• Be adaptable to change.
• Operate with a bias for action.

Benefits include:

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits

GeneDx is an Equal Opportunity Employer.