Office Administrator
Location: HTX Material Handling
Company Overview:
HTX Material Handling is a leading provider of material handling solutions, dedicated to delivering exceptional products and services to our clients. Our commitment to quality and customer satisfaction drives our success, and our team is our greatest asset.
Position Overview:
The Office Admin serves as the first point of contact for clients, visitors, and employees at HTX Material Handling. This role is essential in creating a welcoming environment, managing communications efficiently, and supporting the administrative functions of the office. The ideal candidate will demonstrate professionalism, strong organizational skills, and a proactive attitude, while also assisting with key operational tasks including receiving parts, distributing uniforms, calling customers, and dispatching technicians.
Key Responsibilities:
Phone Management:
- Answer incoming phone calls promptly and professionally.
- Direct calls to the appropriate departments or individuals.
- Take and relay accurate messages when necessary.
- Handle inquiries and provide information about the company’s products and services.
Visitor Management:
- Greet and assist visitors with a friendly and professional demeanor.
- Verify visitor credentials and direct them to the appropriate personnel or meeting rooms.
- Manage visitor logs and ensure compliance with company security policies.
Administrative Support:
- Schedule and coordinate meetings, appointments, and travel arrangements for staff.
- Prepare and manage correspondence, including drafting letters, emails, and reports.
- Maintain and organize office files and records in both physical and digital formats.
- Assist in managing office supplies, including ordering and inventory control.
Office Operations:
- Ensure the reception area is clean, organized, and well-maintained.
- Coordinate with other departments to ensure smooth office operations.
- Handle incoming and outgoing mail and packages, including courier services.
- Assist with preparing meeting rooms, including setup and cleanup.
- Receive parts and uniforms and distribute them appropriately.
- Call customers and coordinate with technicians, ensuring efficient dispatching.
Customer Service:
- Provide exceptional service to clients and stakeholders.
- Address customer inquiries or concerns with a solutions-oriented approach.
- Promote a positive and professional image of HTX Material Handling.
Qualifications:
Education:
- High school diploma or equivalent required; additional qualifications in office administration or related fields are a plus.
Experience:
- Previous experience as a receptionist, administrative assistant, or in a similar role preferred.
- Experience in a material handling or industrial environment is a plus but not required.
Skills:
- Excellent verbal and written communication skills in English and Spanish.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office equipment (phones, printers, fax machines).
- Ability to handle sensitive information with confidentiality and discretion.
Attributes:
- Professional appearance and demeanor.
- Strong problem-solving skills and a proactive attitude.
- Ability to work both independently and as part of a team.
- Flexibility to adapt to varying tasks and priorities.
Working Conditions:
- Office environment with standard working hours.
- Occasional lifting of light office supplies and equipment.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
HTX Material Handling is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.