Bespoke Aesthetics is growing and we're looking for a professional, warm, and motivated Patient Experience Coordinator to join our current front desk team. This is a key role that combines luxury-level service, operational precision, and strong communication — both in-person and online.
What We’re Looking For
- Someone who takes pride in their work, shows up, follows through, and understands the importance of professionalism and accountability
- A true team player — flexible, solution-oriented, and committed to collective success
- A long-term fit who’s aligned with our mission of delivering exceptional patient care and high-end service
Key Responsibilities
- Greet and check in patients with polish and warmth
- Answer phones, texts (via Podium), and social media DMs professionally
- Manage the schedule, confirm appointments, and follow up post-visit
- Assist with patient retention, testimonials, and engagement
- Run reports and send branded text/email campaigns
- Create monthly newsletters (Canva) and support marketing initiatives
- Maintain a clean, organized, and welcoming front desk environment
You’ll Thrive Here If You Have:
- Experience in luxury hospitality, retail, or high-end medical/spa environments
- Strong verbal/written communication and organizational skills
- A polished, patient-focused, and professional demeanor
- Familiarity with Canva, Instagram, Facebook, messaging platforms
- Tech-savvy mindset and comfort with scheduling and EHR systems
- Loyalty, discretion, and a calm, capable presence
Why Join Us
- Cosmetic service perks after 90 days (details in our team manual)
- A supportive, uplifting, and high-performing team environment
- Strong leadership and a clear growth vision
- A positive culture built on respect, accountability, and collaboration
- True work-life balance — while showing up fully for your team and patients
- Work that impacts people’s confidence and well-being every day
To Apply
Please send your resume + a short cover letter explaining why you're the perfect fit!
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: No more than 24 per week
Benefits:
- Paid time off
Ability to Commute:
- West Palm Beach, FL 33401 (Required)
Work Location: In person