Job Summary
The Wellness Director is responsible for overseeing the wellness programs and services offered at our establishment, ensuring a high standard of guest experience and satisfaction. This role involves leading a team dedicated to promoting health and wellness among guests, while also managing the operational aspects of the wellness department. The ideal candidate will have a strong background in hospitality management and customer service, with a passion for enhancing guest well-being.
Duties
- Develop and implement wellness programs that cater to the needs of guests, including fitness classes, nutrition workshops, and relaxation therapies.
- Supervise and train staff members in wellness services, ensuring they provide exceptional guest service.
- Collaborate with other departments to integrate wellness initiatives into the overall guest experience.
- Monitor and evaluate the effectiveness of wellness programs, making adjustments as necessary based on guest feedback.
- Maintain a clean and inviting environment in all wellness areas, adhering to health and safety regulations.
- Manage scheduling for wellness activities and staff shifts to ensure optimal coverage during peak hours.
- Foster relationships with guests to understand their needs and preferences, enhancing their overall experience.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in hotel management or hospitality settings is highly desirable.
- Proficient in front desk operations and guest services, ensuring smooth check-in/check-out processes.
- Multilingual abilities are a plus, allowing for effective communication with diverse guests.
- Leadership skills to inspire and motivate staff while fostering a positive team environment.
- Knowledge of night audit processes is beneficial for managing operational tasks during late hours.
- A background in hospitality management will enhance the ability to oversee various aspects of the wellness department effectively.
This position offers an exciting opportunity for individuals passionate about health and wellness within the hospitality industry, providing a platform to make a positive impact on guests' lives.
Job Type: Full-time
Pay: $45,895.73 - $55,272.28 per year
Ability to Commute:
- Paoli, IN 47454 (Preferred)
Work Location: In person