Customer Technical Support Officer

Your Potential Employer

Ampac is Australia's largest independent manufacturer of fire detection and emergency warning products, dedicated to meeting customer needs. As part of the Halma Group, we employ over 8,000 people across more than 20 countries, focusing on life-saving technologies.

Protecting human life is our utmost responsibility.

At Ampac, our mission is to prevent loss of life and catastrophic damage caused by fire—always.

The Customer Sales & Technical Support Officer is responsible for providing technical support to all customers which will include telephone support, on-site in conjunction with customers which could include working out of normal hours. The Incumbent will also be required to customise and trouble-shoot panels either within the business premises or at the customers’ site in order to render the system operational.

Reporting to QLD State Manager, the successful applicant must be able to demonstrate a proven record of accomplishment. It is a pre-requisite that the candidate possesses extensive experience in a Technical capacity and must possess a strong bias towards effective Customer Service.

A suitably attractive remuneration package will be negotiated with the ideal candidate who meets the following criteria:

Essential

· Team orientated

· Able to work on site without supervision

· Able to work autonomously and set priorities

· Effective interpersonal & communication skills

· Customer orientated – both internal and external

· Sound technical knowledge of Fire detection systems

· Proven Technical & Customer service and problem solving skills

· Experience with fire detection and emergency warning systems

Desirable

· Electronics qualifications

· Experience with Building Management Systems

· Experience with Fire Detection & Emergency Warning System

· Sound knowledge of Fire detection markets in and around QLD

To apply please click ‘APPLY’ and attached a copy of your cover letter and resume.

Please note that only people with the right to work in Australia should apply for this position.