3rd Shift Dispatcher

Alarm Detection Systems - Aurora, IL 60505

Job Summary:

To serve our customers with a commitment to follow established policies, procedures, regulations and ordinances in regards to monitoring homes, businesses, etc.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Alarm Detection Systems is an EEO employer

*Essential Functions and Responsibilities:

  • Priority one is to handle signals as soon and as accurately as possible.
  • Verify authorized users.
  • Notify proper authorities or key holders.
  • Calling customers to test systems when their systems are late to test
  • Take systems out of service for testing and repairs
  • Work with service and installers to verify signals are received correctly
  • Enter opening/closing schedules and zone descriptions
  • Check receivers for proper times, do backup tape daily and verify incoming activity for the Stealth logger, raw data and receivers.
  • Inventory Customer runner keys once a shift
  • Report phone line problems to phone company as needed and check status once a shift.
  • Notify and Fire Department of any commercial fire alarms out of service more than 8 hours.
  • Check on “unrestored” report each shift.
  • Check systems that are out of service.
  • Work with the fire testers to verify signals as needed
  • Perform weekly test of both gas and diesel generators.
  • Monthly test of batteries for the UPS system.
  • Update call list and offer basic tech support for customers as needed.
  • After regular company hours handle service log and dispatching techs.
  • Printing and mailing activity reports for subscribing customers.
  • Dispatch ADS or Chicago Runners as needed.
  • Other duties as assigned by Management.
  • Must be responsible to work assigned shift; which calls for arriving 5 minutes before shift and staying 5 minutes after shift has ended.
  • In emergency situations you are to make a reasonable effort to be available to assist with signal overload.
  • Follow all company rules and regulations as listed in the ADS Employee Handbook.
  • Regular and on-time attendance.

Education/Experience:

· High School Education or equivalent

Knowledge/Skills/Abilities:

  • Microsoft Office skills or basic computer skills
  • Ability to multi-task
  • Ability to function in stressful situations
  • Detail Oriented
  • Must be able to listen, ascertain relevant information quickly and accurately.
  • Customer service skills

Licenses/Certifications:

· Must achieve CSAA Level 1 and Advanced Operator Courses during course of employment.

· Must have a clear and valid Driver’s license.

· Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Sitting

· Finger dexterity

· Talking

· Hearing

· Vision/Color Vision

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment. Due to the nature of the job it is a secure environment with limited access and no windows.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Education:

  • High school or equivalent (Preferred)

Work authorization:

  • United States (Required)

Work Location:

  • One location

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement

Pay Frequency:

  • Bi weekly or Twice monthly

Schedule:

  • Night shift
  • 8 hour shift
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