Administrative Assistant 1

UCLA Health - Los Angeles, CA 90079

Provides clerical support for staff in Department of Medicine Ambulatory Care practices. Responsible for processing medical records, general errands, duplication services, sort/distribute mail and practice support. Reschedule appointments, coordinate and follow up with patient appointments and cancellations, complete demographics, referral forms, online transactions including appointment and procedure scheduling using Encounter Registration System. Provide back-up administrative support including encounter registration, referral processing, prior authorization processing and pharmacy refill completion.


Required: Ability to travel to Westwood/LAX locations for mandatory 2 or 4-week training upon hire.

Ability to push, pull, lift and carry loads up to 35 lbs.

Ability to stand and/or walk for prolonged periods of times.

Strong understanding of alphabetic and numeric filing systems.

Ability to safely use a variety of duplication and fax equipment.

Written and spoken English skills sufficient to communicate effectively with persons from a wide range of social, cultural, economic, and educational backgrounds.

Skill in reading Standard English text to follow instructions, memos, and understand physician schedules and requests.

Ability to work with minimal supervision, completing tasks in an environment with frequent interruptions and varying workloads.

Ability to establish and maintain cooperative working relationships with other staff members, physicians, and patients.

Ability to enter and maintain accurate patient appointments and schedules utilizing an on-line complete data base system.

Typing skills to prepare forms, manuscripts, and correspondence with speed and accuracy.

Ability to interact diplomatically and sympathetically with patients, their families, and the public in a high volume public setting.

Ability to perform with frequent interruptions and/or distractions.

Skill in working independently and following through on assignments with minimal direction.

Ability to prioritize workload.

Skill in speaking clearly and using appropriate grammar.

Ability to accept direction from supervisors.

Preferred: Knowledge of medical terminology.

Skill in word processing software.

Knowledge of major medical insurance plans.

Knowledge of CareConnect.

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