Customer Service Representative (FT)

iQor - Allentown, PA 18106+6 locations
$13 - $16 an hour
Customer Service Representative (Day-Mid-Late) $13-$16/hr!

  • Pay rates starting at $13 - $16 an hour!
  • Extra pay for late shift!
  • Language premium (with fluent Spanish)!
  • Monthly Performance Bonuses, Voluntary OT & Extra Incentives!
  • Full-Time & Part-Time shifts available!
3-4 Weeks Onsite at our new location in Allentown, PA 7350 Tilghman Street Allentown, PA 18106 3rd floor
  • Pay rate determined by your experience!
  • Voluntary Overtime to earn extra cash!
  • Opportunity for Monthly bonuses based upon your performance!
  • Various contests throughout each month for extra bonuses!
  • Raises based upon your performance.
  • Full Health benefits after 45 days - Medical, Dental & Vision.
  • Paid time off after 90 days.
  • 401K.
  • Tuition Reimbursement.
  • Referral Incentive Program.
  • Employee Discounts Program!
Job Summary: We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
  • Target Hire Date: September 6th , 2022
  • Work schedules available Monday-Friday, 8hr shifts between 8:00am-9:00pm
  • Must be available to work 1-2 Saturdays during the month from 9:00am–1:00pm
  • 4 hours of time off during the week (M-F) when a Saturday is worked
  • In Office Paid Training (Allentown, PA) will be 3-4 weeks, 8:00am-4:30pm - Work at Home granted after!
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Answer inbound collection calls.
  • Discuss credit card balances with customers and take payments on accounts.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
Skills Requirements:
  • Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating the ability to be empathetic and compassionate is preferred.
  • At least 1 year of customer service experience preferred.
  • Ability to work in a fast-paced digital environment
  • Must have the ability to work independently and in a team environment.
  • Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
  • Ability to maintain accuracy and production standards.
  • Call center experience a plus!
Device & Work at Home Requirements:
  • A personal smartphone is required for a multi-factor authentication app download.
  • We provide the computer equipment while you work for us.
  • After onsite training is completed, a dedicated workspace located within your own residence which is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours is required.
  • The computer provided requires an Ethernet connection to your modem or router (no wireless).
  • Minimum 10 Mbps download / Minimum 5 Mbps upload speed
Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

About iQor:

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]
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