Lead Receptionist

Responsible for oversight and scheduling for coverage of all reception hours when clinic is open.

Job Duties:

• Calendar

• Check in clients when arrive (at times you will need to page therapist)

• Mark no shows at 15 minutes past appt for OT and 10 minutes past for ST

• Mark cancellations received (in person, via therapist, phone)

• Mark RS according to procedure when received (in person, via therapist, phone)

• Monitor Calendar for appointment notes (consent forms, PU, co-pays, RS, IEP, school notes)

• Monitor appointment info box during check in for remaining number of appts scheduled ( this will turn red when needs to be updated)

• Phone

• Answer incoming calls by 3 rings

• Screen calls for purpose and redirect to appropriate dept.

• When client requests to cancel appt, follow RS procedure

• Assist therapist with making client calls as needed

• Assist with calling to coordinate for Medicaid transportation

• Waiting Room

• Monitor waiting room for appropriate client and parent behavior

• Approaching parents and informing of clinic policies with support from clinical affairs as needed (smoking, drinking, pets, etc)

• Straighten chairs, magazines throughout the day to maintain professional appearance.

• Respond to cleaning or other needs in waiting room (client becomes sick, etc)

• Alert supervisor if clinical / medical need arises

• Track people in / out of controlled clinic space ( ex: bathroom)

• Provide badges and get HIPAA forms signed for students / volunteers as they check in

• Interpersonal relationships

• Maintain positive rapport with clients and therapists in all circumstances

• Encourage compliance in professional interactions (no cursing, etc).

• Financial

• Selling merchandise when requested

• Collect and post co-pays

• Place collected copay receipts into Cynthia box at end of day

• Administrative

• Collect / sign for packages from mail /UPS

• Place stamps on outgoing mail

• Update client info in QEMR when new “Client info” form is completed

• Scanning client documents into QEMR

• Update client pictures in QEMR

• Sending faxes for clients / therapists as needed

• Provide medical supplies and incident reports to therapists when needed

• Cancellation List

• Weekly Run Report and follow up with Clients who have not maintained consistent therapy appointments

• Consent Forms

• Every PU and Re- EVal clients should have a updated consent form

• Currently the consent form is being revamped

• When client come in and tag on the schedule says PU or RE-Eval that should be a indication that parents need to update consent form and any other waiver

• Other OT4KIDS Emerging Projects

• Maintaining cleanliness of facility

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Health insurance

Experience:

• Receptionist: 1 year (Preferred)

Work authorization:

• United States (Preferred)

Work Remotely:

• No