Support Coordinator

MIG & Co. - Remote

Manage Support Queue and Coordinate resources to resolve cases for our Customers.
Maintain a high level of customer satisfaction.

100% remote home-based telecommute position.


-Manage the Support Queue
-Escalate support cases to internal or external resources
-Coordinate resources to resolve cases
-Communicate status updates to Customers
-Manage ad-hoc online trainings to customers
-Maintain Support Contracts
-Manage the support knowledgebase
-Update Support KPIs


-must have managed a Support Desk for an IT professional services company

Job Types: Full-time, Contract

Work Remotely:

  • Yes
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]