Sustainability Enthusiast & Customer Service Maven

OPEN POSITION
Scoop Marketplace Team Member: Sustainable Living Enthusiast & Customer Service Extraordinaire!


Are you looking for a great workplace to scoop you up?


Scoop Marketplace is an innovative business focused on normalizing zero waste grocery shopping. We sell a variety of package-free foods, personal care products and home goods that complement a sustainable lifestyle. By eliminating the need for disposable packaging, we are significantly reducing our environmental impact while saving our customers time and money. As we teach our community to waste less and live more, we are improving the quality of our lives while learning to walk more gently on the planet.


We are looking to add a member to our team to work directly with our customers, while collaborating with other team members in the overall growth and development of our business and community.


We are looking for someone who is committed to providing a consistently excellent customer experience while maintaining a passion for sustainable living and personal growth. We expect everyone on our team to be leaders in the Scoop Family with a foundation in our values of sustainability, community, and education.


We can teach you what you need to know about sustainability, but we are looking for people who are passionate about the environment and are life-long learners.


If you are looking to build a career in a startup like environment, join us!


HOW YOU WILL PARTNER WITH US:

• Provide an exceptional customer experience
  • Maintain a friendly, welcoming and inclusive environment
  • Greet customers warmly
  • Teach customers bulk shopping etiquette
  • Share knowledge of products and help customers brainstorm solutions to their problems

• Execute the daily operations of the store alongside the rest of the team

• Show consideration for your team members through consistent communication, follow-through, punctuality and a commitment to our working agreements
• Share feedback and contribute to the overall growth of Scoop

WHO YOU ARE & HOW YOU APPROACH YOUR WORK:

• Previous experience in customer service, sales, or other related fields (recommended but not required)

• Willingness to jump in and help others regardless of the task

• Ability to build personal rapport with community, customers, and our team

• Excitement to create world-class customer experiences

• Excellent communication skills

• Enthusiastic about learning and trying new things

• Because our clients and community depend on us, you must be punctual and dependable

POTENTIAL OPPORTUNITIES FOR FUTURE GROWTH:

• Help coordinate off-site events and represent Scoop Marketplace in the community

• Contribute to company blog and social media
• Step into a role specifically tailored to your strengths as the business grows and expands

Simply put, we value people and want to work with great partners to educate and create amazing experiences for our customers and each other!

Our Values

Sustainability

Community

Education

How we work together (our agreements):

• We take care of people – we support each other, we support our customers, and we support the planet.

• We make it right - taking ownership for ourselves and ownership for the customer experience, if we find any friction in the experience it is up to us to make it right.

• We meet our customers where they are – working with customers no matter where they are starting in their journey (we show openness, flexibility, empathy).

• We communicate – this is a high level of communication with our customers and each other.

• We foster a learning environment - coming to the store is a learning experience, we help customers feel at ease as they shop and browse. We seek out new information about what we sell and how to improve. We are willing to experiment.
• We are optimists - we create an environment of optimism and affirmation with each team member and customer.

Job Type: Part Time

• Must have flexibility during our operating hours

- Must be available for closing shifts on some weekdays (3pm - 7:30pm)

• Must be available for regular weekend shifts (9:30am to 5:30pm).
  

Note: you will not be expected to work all weekend, every weekend, but we do like to maintain a regular schedule so that our team and customers know what to expect and can depend on a consistent experience.

Compensation: $15.00/hour


Still reading? Fantastic! We are glad to know that details matter to you! Please send an email to Stephanie and/or Bri (the management team) at [email protected] including your resume and clearly expressing your interest in this position.

We look forward to getting to know you!