Shift/Schedule: Monday - Friday; 8am - 5pm
Flu Vaccine required
RESPONSIBILITIES:
1. Serve as a first point of contact for patients and referring providers. Provide a comprehensive one-call experience to meet the various needs of patients, referring providers, and family members. Adapt to and manage the ever changing and complex services, providers, service locations and initiatives across the client sites while providing the highest level of customer service to each caller. Provide a comprehensive one-call experience to meet the various needs of patients, referring providers, and family members.
2. Complex Procedure Scheduling -- Responsible for scheduling various complex outpatient procedures. Procedures include, but not limited to, Colonoscopy, Upper & Lower Endoscopy, Endoscopic Retrograde Cholangio- Pancreatography, Endoscopic Ultrasounds and Bronchoscopy. They are typically scheduled in an Ambulatory Surgery Center setting, but may also be scheduled in an operating room. Based on documentation requirements, these procedures are scheduled in an alternate Epic scheduling module due to the added complexity.
3. Provider Template Editing -- An Editor receives, interprets, and executes provider schedule change requests. The schedule change request is submitted to the editor and/or in the case of complex block scheduling, with supplemental spreadsheets and is managed through a custom-built database. The Editor makes the schedule changes in the MaestroCare system using the edit template function.
4. Float Specialist -- Responsible for scheduling patient appointments across multiple access centers / scheduling pods in order to help meet varying call demands. This may result in being skilled into multiple phone queues at once or potentially single skilled depending on the need. This is subject to change with short notice throughout the course of a day or week. The Float Specialist will also serve as a primary trainer for new staff as well as existing staff for the areas they support.
JOB REQUIREMENTS:
A high school diploma or equivalent is required
Appointment scheduling
Minimum of 2 years of health care related or call center experience
EPIC experience highly preferred
Job Types: Full-time, Contract
Pay: $17.15 per hour
Work Location: In person
