Job Summary:
About the Role & Team:
Through innovative storytelling and a culture of collaboration, Disney Live Entertainment creates, produces, and delivers remarkable and engaging entertainment experiences. From the intimate to the spectacular, our work can be seen at Disney theme parks, resort hotels, cruise ships, and other locations the world over. This diverse team – representing a wide variety of disciplines and talents from technical directors, writers and lighting designers to choreographers, cosmetologists, and music producers – brings magical worlds to life through technical expertise, performance excellence, incomparable ingenuity, unparalleled spectacle… and a dash of pixie dust.
The Costume Storage Manager will support operations within our storage locations in Florida. This leadership position will lead a dedicated team of cast. This position will supervise the order fulfillment and inventory management activities, ensuring quality standards and client service are met at every turn. As a leader, you will help drive efficiency and client satisfaction—two of the main goals of any customer service organization. You will report to the Area Manager - Character Inventory.
This is a Full-Time role.
What You Will Do:
Develop storage facility operations systems by determining product handling and storage requirements, equipment utilization, inventory management, quality control, and shipping
Schedule, train, and lead a storage facility team to address day-to-day operational issues and reach short- and long-term performance goals
Review and prepare workflow, resource needs and space requirements, equipment layout, and action plans while ensuring efficiency, quality, and customer service standards are met
Maintain a safe and healthy work environment by establishing, following, and implementing standards and procedures and aligning with Company guidelines
Supervise daily activities of the storage facility, including inventory control, space management, logistics, floor efficiency, shipping, and customer service
Ensure daily equipment inspections are completed, and all safety protocols are followed
Meet regularly with storage facility leads to review, analyze, and develop actionable plans for efficiency and loss prevention
Supervise and lead logistics used to transport products to customers and internal facilities
Establish a collaborative and supportive working relationship with co-workers and support staff across all levels of the organization, and across partnering disciplines
Proactively identify operational issues, recommend and implement strategies to resolve
Required Qualifications & Skills:
1+ years of experience in a leadership role leading a diverse group of hourly and union hourly Cast
Previous experience in operational leadership
Ability to travel between various work locations in a given day
Knowledge of storage facility procedures and inventory control
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Skilled in identifying and following through on goals and objectives
Experience prioritizing and multitasking a variety of workflows
Proven ability to provide direct written and verbal feedback
Ability to work around all types of fabrics, fibers, & synthetic
Schedule availability to work flexible hours including weekends, nights, and holidays
Preferred Qualifications:
Multilingual
Experience with SAP Warehousing Module or other storage facility management systems
Experience using SAP, Maximo, Coupa, and/or GUS+
Experience managing projects impacting multiple stakeholders
Experience working in a costuming and/or theater environment
Experience with 5S
Required Education:
High School Diploma
Preferred Education:
Advanced Degree in Logistics, Supply Chain Management, or a related field
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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