Position Summary:
The Director, Customer Accounts – Electrical Systems is responsible for leading and growing key customer relationships for the Electrical Systems business. This role will oversee a team of Account Managers, driving sales strategy, customer engagement, and facilitate excellence through collaboration with the Program Management and Manufacturing teams. The Director will act as the senior point of contact for strategic accounts, ensuring that CVG delivers value to customers while meeting revenue, margin, and growth objectives.
Essential Duties and Responsibilities:
- Lead, coach, and develop a team of Account Managers and Sr. Account Managers to ensure effective customer coverage, account strategy execution, and sales performance.
- Develop and maintain strong, strategic relationships with key customers across multiple levels and functions within the organization.
- Serve as the senior point of contact for strategic customer accounts, managing expectations and driving long-term partnerships.
- Identify and pursue new market opportunities for existing and new product offerings in OE and Aftermarket segments.
- Develop and implement strategic sales and account management plans to achieve annual revenue and profitability targets.
- Collaborate with internal departments including Product Development, Engineering, Supply Chain, and Operations to meet customer requirements and support business growth initiatives.
- Provide executive-level support in the RFQ process, contract negotiations, and bid strategy development.
- Monitor and assess market trends, customer developments, and competitor activity to inform account strategy.
- Ensure timely and effective resolution of escalated customer issues and support needs.
- Prepare and maintain executive summaries, sales forecasts, pipeline reports, and customer business reviews.
Required Qualifications:
- Bachelor’s degree in engineering, business, or marketing, or equivalent experience. MBA preferred.
- 10+ years of experience in account management, sales, or business development, with at least 3 years in a leadership or director-level role.
Desired Characteristics:
- Possess an understanding of the Electrical Systems or Wire Harness business segments and a demonstrated ability to build strong relationships.
- Skills: Strong leadership and coaching abilities, strategic thinking, creative problem-solving, negotiation and influencing skills, excellent organizational and time management capabilities, self-starter with initiative, and effective communication skills. Proficiency in Microsoft Office and CRM/business systems is required.
- Knowledge: Deep familiarity with strategic account management, RFQ and contract negotiation processes, and financial impact assessments. Working knowledge of CVG’s product offerings.
- Abilities: Willingness to travel approximately 20–30% (may fluctuate based on CVG and/or customer needs), lead cross-functional teams, influence decision-making at all organizational levels, solve practical and strategic challenges, and drive results in a dynamic environment.
CVG IS AN EQUAL OPPORTUNITY EMPLOYER
Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.
Visa Sponsorship
Commercial Vehicle Group, Inc (CVG) does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the country of the job posting location on a full-time basis.
No Unauthorized Referrals from Recruiters & Vendors
Please note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.
Career Scam Disclaimer
Commercial Vehicle Group (CVG) makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by CVG. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact CVG through CVG’s website to verify the authenticity of any employment opportunities.
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