Director of Technology & Operations

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The NBCU Local Phoenix/Tucson Technology & Operations department provides Technical Support, Engineering, Production, Studios and EHS/Facilities services for the business.  

The Director of Technology is responsible for the management of the Technology team serving as the technology lead and the key technical liaison with NBCUniversal Enterprise groups. 

Responsibilities

• Lead and manage the technology team’s day-to-day operations across the station and transmitter environment.
• Drive the team to develop and maintain technical standards and processes.
• Own the entire talent management process for the technology team, which includes mentoring, developing, and assessing the technology team’s competencies.
• Develop and implement long term technology strategies including the evaluation of new technology, organizational development, annual capital planning and management of multiple complex large-scale projects.
• Lead the evaluation and optimization of workflows related to all on air and production systems including linear and streaming infrastructures, virtualized Windows & Linux environments, encode / decode platforms, newsgathering tools, Media Asset Management systems, distribution / transmission systems and other workflow tools.
• Oversee the evaluation, testing and installation of upgrades to all platform operating systems, applications, and hardware.
• Be available 24/7 to troubleshoot issues and support all systems, infrastructure, and applications and coordinate production, technology and facility needs across all departments.
• Provide technical excellence for all local operations, enabling them to provide compelling news, programming and service to our viewers, clients and partners.
• Develop, update, and promote the use of key documentation and SOPs to troubleshoot, transfer knowledge, and maintain system documentation.
• Lead a data driven approach with rigorous change management procedures within the Technology Team
• Identify manual processes that can be standardized and automated.
• Risk Management: Assess all issues to mitigate potential system impact.
• Oversee and support of complex broadcast and IT systems over their complete life cycles.
• Partner with the Director of EHS to coordinate Environment Health & Safety efforts and related reporting systems. Ensure compliance with NBCUniversal EHS overall programs, goals and objectives.
• Prepare and maintain department budgets, forecasts, plans and reports.
• Oversee the purchasing of equipment and the coordination of the stations’ technological planning and development.
• Maintain relationships with vendors, and local distribution partners.
• Technical support for News, Digital, Sales, and Creative Services teams.
• Actively participate in management staff meetings, weekly DOT calls with Division staff and projects across the NBCU Local division.
• Ensure compliance with all FCC and other regulatory authority requirements

Qualifications

• BS in Engineering or equivalent experience.
• 5+ years of proven technology leadership experience.    

Desired Qualifications

• Expert knowledge of news, operations, project management, broadcast production, technology, and finance
• Proven track record supporting a high-end news organization within a large market or network
• Must be a self-starter with strong interpersonal skills and the ability to effectively manage and delegate.
• Prior television station experience desired.
• Superior communication skills, both verbal and written.
• Proven track record as a manager of teams with strong ability to develop teams, leaders, and a positive culture of accountability.
• Ability to effectively prioritize and manage competing efforts and deadlines on a continuous basis.
• Bilingual (English/Spanish) preferred.

Eligibility Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be willing to work in Phoenix, AZ #onsite
• Willingness to travel and work outside standard hours, and on weekends/Holidays with short notice
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].