"You catch more flies with honey."
Sage advice our parents gave us when we were younger. And you know what? It's true. Being nice works. You're a nice person, and you want to surround yourself with nice people. At WNW Hospitality, you can come to work every day at a nice hotel. You can feel good knowing that your colleagues and customers are all having a nice day because of you. So why should you join our team?
Competitive Wages - We regularly survey our market to ensure we're paying the best wages possible to attract and retain top talent. Our managers provide regular performance reviews and the guidance you need to achieve your goals
Real Growth Opportunities - We provide paid cross-training and sponsor industry certifications to help your long-term development within our company. WNW Hospitality strongly believes in promotions from within our organization so we focus on building tomorrow's leaders today. Our network includes opportunities with a variety of hotel brands such as Best Western, Choice, IHG, Hilton, Wyndham, and more.
A Culture of Respect - We believe that honesty and flexibility are the keys to our success. All of our associates are treated as professionals and with dignity. WNW Hospitality believes in transparency and our open door policy ensures that senior management is available to all team members so that your voice can be heard.
All interviews will receive a decision within 24 hours.
Welcome to WNW Hospitality: Where Nice Works
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Opera.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
