Job Description
Job Description
Job Summary
Guest Service Agents are employed to ensure a happy and welcoming experience for every guest. They must have a flexible schedule and be able to work all shifts. Shifts are 7am - 3pm, 3pm - 11pm, and 11pm - 7am. YOU ARE NOT GUARANTEED FULL TIME. You are awarded days/hours/shifts based upon your performance.
Responsibilities and Duties
-Provides guest service at the front desk while using standards of service.
-Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel’s operation.
-Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.
-Audit and reconcile; if necessary post any corrections.
-Separate the work accordingly and balance all work, using computer systems.
-Close end of the day on all applicable computer systems.
-Reconcile outlet work and separate the checks by type of payment.
-Organize and compile paperwork as needed
-Timely and appropriate communication with management and local authorities during an incident or emergency.
-Represent hotel management during the graveyard hours.
-Other duties and responsibilities as assigned.
-The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
-Maintain a safe work environment for co-workers and a safe hotel for guests.
-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
-Ability to communicate, verbally and in writing, effectively with guests and coworkers.
-Respond to guest requests.
-Strong organizational skills with attention to detail.
-Ability to compile facts and figures.
-Ability to operate personal computer and calculator.
-Telephone etiquette skills needed.
-Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.
Qualifications and Skills
Experience in hospitality is not required but preferred.
Job Type: Part-time
Job Type: Part-time
Pay: From $10.00 per hour
Work Location: In person
