Front Desk/Operations Coordinator

Department Information

The Office of Economic Development and International Trade (“OEDIT”) was created to foster a positive business climate that encourages quality economic development through support of local and regional economic development activities throughout the State of Colorado. A comprehensive slate of programs within OEDIT’s divisions work together to offer economic development services for all Colorado businesses – new and expanding, traditional and emerging, small and large – including retention programs to ensure continued competitiveness of Colorado’s economic base, and job training to keep Colorado’s workforce the best in the nation.

Description of Job

• Oversees the guest experience, providing personalized and friendly customer service to guests and clients in person and over the phone.

• Proactively learns about OEDIT’s diverse work to effectively respond to inquiries, providing relevant information, and directing requests to appropriate staff.
• Maintains the reception and kitchen areas, including routine cleaning, and assists with meeting setup and cleanup.
• Performs other duties as necessary to ensure elegant customer service for guests and clients.

• Responsible for opening and closing the office daily (8am - 5pm)
• Updates relevant intra-office information on the intranet, such as employee lists and emergency planning materials as needed
• Receives and logs all incoming cash and checks and enters all invoices for the operations department in Salesforce
• Assists HR in new employee onboardings
• Addresses general online inquiries from the OEDIT website and manages the office's general information email inbox
• Works closely with building management and vendors to address any facility or office-wide issues, for example office closures, maintenance issues, and deliveries
• Picks-up, sorts and distributes incoming mail
• Orders, maintains, and manages all supplies, including but not limited to office, kitchen, and shipping supplies
• Coordinates state resource reservations, including vehicles, conference rooms, and hoteling workstations.
• Ensures state fleet vehicles undergo routine maintenance and mileage is reported on a monthly basis
• Oversees and maintains office equipment for uninterrupted function
• Supports employee IT requests by submitting tickets through ServivceHub
• Serves as fire warden and crisis manager for the office and attends annual fire warden training
• Performs other duties as necessary to support other OEDIT staff members

• 
  Proactively identifies staff project needs including administrative support, development, and assistance within the office
• Prioritizes a variety of projects as they are received ensuring timely completion
• Maintains a strong awareness of office procedures, streamlining when necessary
• Other duties as assigned

• Serves as OEDIT’s lead resource for accessibility and disability nondiscrimination regulations, ensuring compliance with all Title II of the Americans with Disabilities Act (ADA) requirements.
• Triages external ADA complaints and grievances to the appropriate program staff.
• Participates in ADA coordination training and working group meetings through the State Equity Office, Rocky Mountain ADA Center, and other ADA resources.

• Customer/Client Focus – Responsively addresses the needs of both internal and external customer/client; assures that customer services is a top priority; accurately diagnoses customer needs and responds accordingly; establishes customer rapport and partners with customers.
• Teamwork – Builds and supports effective teams; encourages a spirit of participation and belonging; enhances group cohesiveness by emphasizing team objectives and reinforcing cooperation.
• Interpersonal Skills – Builds and maintains effective working relationships with a wide range of individuals; quickly establishes rapport with others; shows sensitivity to people of diverse backgrounds; values diversity and seeks to understand differences in cultures and personal styles. Strong organizational skills with attention to detail.
• Communication – Is understood and understands others; clearly articulates key points when writing and speaking; actively listens; effectively interprets non-verbal communication and truly hears what a wide variety of people are trying to say; accurately assesses personal styles and adjusts own style of communication to optimize personal effectiveness.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

• 
  Minimum of 2 years receptionist and/or administrative assistant experience preferred
• Strong time-management and people skills, flexibility, and multitasking ability
• Superior skills and expertise with Microsoft applications; Word and Excel; and Google Suite required
• Associate or BA/BS degree preferred. Related occupational experience will substitute for the degree requirement on a year-for-year basis
• Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Supplemental Information

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Benefits

The State of Colorado/Office of the Governor offers generous benefits to full-time employees including:

• Annual leave accrued at 13.33 hours per month
• Sick leave accrued at 6.66 hours a month
• 11 paid holidays per year
• Medical plans - choice of Cigna or Kaiser; several plan options (including High Deductible Health Plan with HSA); most plans offered with significant state contribution towards premium
• Dental and vision plans
• Flexible spending accounts
• State-paid life insurance policy of $50,000
• Choice of 2 retirement plans (defined contribution or defined benefit) with generous state contribution
• Optional 401(k) and 457 plans for additional retirement savings
• State-paid short-term disability coverage
• Additional optional life and disability plans
• Access to the Colorado State Employee Assistance Program
• Membership opportunity with the Credit Union of Colorado
• RTD (transit) EcoPass
• Training and professional development