We are looking for a Salon & Spa Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. Front Desk Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers. Responsibilities Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival Book and confirm appointments via phone and email Process transactions (cash and credit cards) and issue receipts Offer beverages and chat with clients who are in the waiting area Welcome walk-ins, answer questions about services and schedule appointments based on availability Inform clients about new services and discounts Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards) Update client records with contact and billing details, appointments and services offered Manage our call center Maintain a tidy reception area Order business cards, brochures and stationery as needed Requirements Proven work experience as a Salon Receptionist, Front Desk Representative or similar role Hands-on experience with office equipment Familiarity with processing transactions Excellent communication abilities (verbal, phone and email) with a customer service attitude Solid organization and record-keeping skills An ability to remain calm under stressful circumstances High School diploma Hours of Operation Monday 9am-4pm Tuesday 9am-7pm Wednesday 9am-8pm Thursday 9am-8pm Friday 9am-6pm Saturday 9am-4pm Sunday CLOSED Company Description Swan Cove Spa & Salon has been in business for 15 + years growing our loyal cliental and our services. We provides hairstyling, hair treatment, hair color, hair removal, nail treatment, skin treatment, facial, massage therapy, acupuncture, medical facials, Botox, Filler in the Chester, MD area.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
