Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and direct them to the appropriate department or person
- Handle guest inquiries and provide accurate information about the hotel's facilities and services
- Assist guests with reservations, cancellations, and changes
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized front desk area
- Handle guest complaints or concerns with empathy and professionalism
- Collaborate with other hotel staff to ensure guest satisfaction
Experience:
- Previous experience in a front desk or customer service role preferred
- Knowledge of clerical procedures and office equipment
- Ability to transcribe messages accurately
- Familiarity with phone systems and basic computer skills
- Experience as a medical receptionist is a plus
- Strong organizational skills and attention to detail
At our hotel, we value exceptional customer service and strive to create a welcoming environment for our guests. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a positive experience from check-in to check-out. You will play a vital role in ensuring guest satisfaction by handling inquiries, processing payments, and addressing any concerns. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for delivering exceptional service, we would love to hear from you.
Please note that this position requires computer literacy as we utilize computerized systems for reservations, check-ins, and other front desk operations.
If you are looking for an opportunity to join a dynamic team in the hospitality industry, apply now!
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Work Location: In person
