Home Office Chat Agent

Our most important ‘tool’ in this industry is our ability to adapt to meet our customers’ needs. As rapidly as technology changes, contractors that install this technology must learn, adapt and respond to meet the needs of their clients. Lavin Wireless has been a partner in the industry since 1997, meeting the needs of our customers for decades

About The Role

We are seeking a dedicated and friendly Home Office Chat Agent to join our Administrative department on a full-time, hourly basis. This role involves providing exceptional customer service via chat and email, helping customers with their inquiries, resolving issues, and ensuring a smooth experience throughout. As a Home Office Chat Agent, you will be the first point of contact for customers, representing our company with professionalism and empathy. If you enjoy problem-solving, have excellent communication skills in English, and thrive in a remote working environment, this opportunity is perfect for you.

What You'll Do

• Respond promptly to customer inquiries via chat and email with a positive and professional attitude.
• Assist customers with resolving product or service issues by asking clarifying questions and providing accurate information.
• Maintain a high level of product knowledge to guide customers effectively and answer their queries.
• Identify and escalate complex issues to the appropriate departments when necessary while ensuring customers are kept informed.
• Document and track customer interactions accurately and efficiently in the system.
• Meet performance metrics such as response time, customer satisfaction, and resolution rates.
• Stay updated on company policies, new products, and promotions to provide accurate assistance to customers.
• Contribute to a collaborative and supportive work environment in a remote setting.

Qualifications

• Fluent in English, with excellent written communication and grammar skills.
• Previous experience in customer service, preferably in a chat-based role, is a plus.
• Strong problem-solving and multitasking abilities to handle multiple chat conversations simultaneously.
• Highly empathetic and committed to providing exceptional customer support.
• Comfortable working independently in a remote, home office environment.
• Proficiency in using chat systems, email platforms, and other communication tools.
• Reliable internet connection and a quiet workspace for professional interactions.