Position specifications are intended to present a description list of the range of duties performed by employees in the position. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under the direct supervision of the Housing Support Specialist Leads, the person performing this position is responsible for supporting residents of LaGrave on First in remaining housed. This position involves interacting with residents, guests, and service providers to monitor the activities of the building and provide interventions and support, as needed. The Housing Support Specialist must elicit customer service skills and maintain positive interactions with all peoople during the performance of the job responsibilities.
SUPERVISION
Housing Support Specialists receive supervision from the Housing Support Specialist Leads and GFHA Resident Services Manager.
ESSENTIAL FUNCTIONS
Essential responsibilities and duties include, but are not limited to, the following:
1. Provide Harm Reduction support and knowledge.
2. Exhibit interpersonal skills with residents and coworkers.
3. Assist residents in paying rent and meeting their housing obligations.
4. Support residents to understand their rights and responsibilities as a leaseholder.
5. Support residents with conflict resolution and communication with their landlord.
6. Support residents with personal conflict resolution.
7. Advocate for residents wants and needs.
8. Act as a liaison to additional supportive services and providers.
9. Prepare and maintain daily logs, records, activity and incident report documentation.
10. Understand and adhere to program policy and procedures and lease agreements.
11. Support residents to understand program policy and procedures and lease agreements.
12. Participate in meetings and in-service trainings.
13. Support confidentiality and be HIPPA compliant.
DESIRED QUALIFICATIONS
- Knowledge and/or skills required will generally be gained through training, both formal or informal, and/or related experience
- High degree of interpersonal skill required to be able to communicate and provide unbiased support to residents
- Good verbal and written communication skills
EXPERIENCE AND TRAINING GUIDELINES
This position requires a valid driver’s license and dependable transportation as well as successful completion of all background checks including criminal records.
Equivalent to a high school degree or GED is required.
WORKING CONDITIONS
Office environment; work with computers; essential functions may require maintaining physical condition necessary for sitting for prolonged periods of time.
The LaGrave on First building requires 24-hour, 7-days-a-week staffing. Shifts generally run 7:00am-3:30pm, 3:00pm-11:30pm, and 11:00pm-7:30am.
Wage range $15.50 - $16.15. Full-time positions are eligible for benefits, which include health insurance, retirement program, vacation, and sick leave.
TIMELINE
LaGrave on First staff will review applications on a continual basis until all positions are filled. If you have not been contacted within 3 days of applying, please call (701) 757 2520 to inquire about your application status.
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